Share via

Allow or Prevent Call Answering Rules on a UM Dial Plan

  • Article

You can allow users associated with a Unified Messaging (UM) dial plan to create and configure call answering rules, or prevent them from doing so. When this setting is enabled, UM-enabled users can create rules or actions and apply conditions to an incoming call to their phone number. They can transfer the call, have the caller leave a voice message, or allow the caller to locate them at a different phone number.

You can also allow users to create and configure call answering rules, or prevent them from doing so, by configuring the UM mailbox policy associated with the user or on the user's mailbox.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

Use the EMC to allow or prevent users from configuring call answering rules

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.
  2. In the work pane, on the UM Dial Plans tab, select the UM dial plan you want to manage, and then click Properties in the action pane.
  3. On the dial plan Properties page, click the General tab.
  4. Under Allow users to configure call answering rules, clear or select the check box.
  5. Click OK to save your changes.

Use the Shell to allow or prevent users from configuring call answering rules

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example allows users who are associated with a UM dial plan named MyUMDialPlan to configure call answering rules.

Set-UMDialPlan -identity MyUMDialPlan -CallAnsweringRulesEnabled $true

This example prevents users who are associated with a UM dial plan named MyUMDialPlan from configuring call answering rules.

Set-UMDialPlan -identity MyUMDialPlan -CallAnsweringRulesEnabled $false

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you've allowed users to configure call answering rules on a UM dial plan or prevented them from doing so, you may also want to: