Configure the Time Zone on a UM Auto Attendant

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

By default, the Unified Messaging (UM) auto attendant uses the time zone of the Unified Messaging server on which it's created. However, there are situations where you may have to change the time zone for a UM auto attendant to a different time zone. For example, if you've two UM dial plans hosted on the same Unified Messaging server, and each dial plan represents a different time zone, you must configure one auto attendant to have the same time zone as the Unified Messaging server and the other auto attendant to have a time zone that differs from the Unified Messaging server.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

• A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

• A UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.

Use the EMC to configure the time zone

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

1. In the console tree, navigate to Organization Configuration > Unified Messaging.

2. In the work pane, on the UM Auto Attendants tab, select the UM auto attendant.

3. In the action pane, click Properties.

4. In the auto attendant Properties window, click the Times tab, and then use the Select time zone list to select the time zone for the auto attendant.

5. Click OK to accept your changes.

Use the Shell to configure the time zone

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example sets the time zone to the Pacific time zone on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -TimeZoneName Pacific

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you configure the time zone, you may also want to:

• Configure Business Hours for a UM Auto Attendant

• Enable a Custom Business Hours Main Menu Prompt Greeting on a UM Auto Attendant

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