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Enable Non-Business Hours Key Mappings on a UM Auto Attendant

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Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can enable non-business hours key mappings for a Unified Messaging (UM) auto attendant in Microsoft Exchange Server 2010. After you create a UM auto attendant, a default system prompt will be used for the non-business hours main menu prompt greeting that callers hear after the non-business hours welcome greeting is played. The default non-business hours main menu prompt says, "Welcome to the Microsoft Exchange After Hours Auto Attendant." Because no key mappings are defined by default, no menu options are available to callers and they hear only the default non-business hours main menu prompt.

When you configure key mappings, you define the options and the operations that will be performed if callers speak a phrase while they're using a speech-enabled auto attendant or callers press the key on the keypad of the telephone while they're using an auto attendant that isn't speech-enabled.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

Use the EMC to enable non-business hours key mappings on a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

  1. In the console tree, navigate to Organization Configuration > Unified Messaging.

  2. In the work pane, click the UM Auto Attendants tab.

  3. Select the auto attendant you want to change, and then, in the action pane, click Properties.

  4. On the Key Mapping tab, select Enable non-business hours key mapping, and then click Add.

  5. On the Key Mapping Entry page, in the Name field, type a name for the key mapping entry.

  6. In If the user does one of the following, select one of these options:

    • Presses this key

    • Presses no key (Time-out)

    • Or the user says this phrase

  7. In This Action will occur, select one of these options:

    • Play the following audio file

    • Transfer to extension

    • Run auto attendant

  8. Click OK to create the key mapping entry.

  9. Click OK to save your changes.

Use the Shell to enable non-business hours key mappings on a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example configures a UM auto attendant named MyAutoAttendant and enables non-business hours key mappings so that when callers say "After Hours" they will be forwarded to extension number 12345, and if they say "Directions" they will be forwarded to extension number 23456.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -AfterHoursKeyMappingEnabled $true -AfterHoursKeyMapping "AfterhoursOperator,12345","Directions,23456"

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you enable non-business hours key mappings on a UM auto attendant, you may also want to:

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