Outlook Voice Access Command Reference
Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2
Outlook Voice Access lets Unified Messaging (UM)-enabled users access their Microsoft Exchange Server 2010 mailbox using analog, digital, or mobile telephones. Using the menu system found in Outlook Voice Access, UM-enabled users can read e-mail, listen to voice messages, interact with their Outlook calendar, access their personal contacts, and manage personal options such as configuring their Outlook Voice Access PIN or recording their voice mail recordings. This topic contains a list of the commands and how they are used by Outlook Voice Access users when they call in to a subscriber access number to access their Exchange 2010 mailbox.
Outlook Voice Access User Interfaces
There are two Exchange 2010 Unified Messaging user interfaces available to subscribers: the Telephone User Interface (TUI) and the Voice User Interface (VUI). In Exchange 2010, these two interfaces together are called Outlook Voice Access. Outlook Voice Access can be used when subscribers access the Unified Messaging system from an external or internal telephone to access their personal e-mail, voice messages, contacts, and calendaring information in their Exchange 2010 mailbox.
For more information about the user interfaces that are used by Outlook Voice Access users, see the following topics:
E-Mail and Voice Mail Commands Reference
As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presented with menu options that enable you to access your Exchange 2010 mailbox and manage your e-mail and voice mail. The following table lists the commands that are available for managing your e-mail and voice mail.
E-mail and voice mail commands
| Voice command | Touchtone command | Description |
|---|---|---|
"Play" |
|
Plays the current e-mail or voice mail message. |
"Next" |
# |
Reads the next e-mail or voice mail message. |
"Next unread" |
00 followed by ## |
Reads the next unread e-mail message. Available only for e-mail. |
"Delete" |
7 |
Deletes the current e-mail or voice mail message. |
"Reply" |
8 |
Replies to the user who sent the current e-mail or voice mail message. |
"Reply all" |
00 followed by 88 |
Replies to the user of the current e-mail message. Not an available option for voice mail messages. |
"Mark as unread" |
9 |
Marks the e-mail message as Unread. |
"End" |
33 |
Stops reading and goes to the end of the current e-mail or voice mail message. |
"More options" |
00 |
Opens the More Options menu. |
"Previous" |
00 followed by 11 |
Reads the previous e-mail or voice mail message. |
"Read the header" |
|
Reads the header of the e-mail or voice mail message. |
"Call sender" |
00 followed by 2 |
Places a call to the user who sent the current e-mail or voice mail message. |
"Forward" |
00 followed by 6 |
Forwards the current e-mail or voice mail message to other e-mail recipients or groups. |
"Flag for follow up" |
00 followed by 44 |
Marks or flags the current e-mail or voice mail message for follow up. |
"Find by name" |
|
Uses the user's name to locate e-mail or voice mail messages in the user's mailbox. |
"Delete conversation" |
00 followed by 77 |
Deletes all the e-mail messages that are associated with an e-mail conversation. Available only for e-mail. |
"Hide conversation" |
00 followed by 99 |
Hides additional e-mail messages that are contained within the same e-mail conversation. Available only for e-mail. |
"Envelope information" |
00 followed by 5 |
Reads the envelope information for the e-mail or voice mail message. |
"Select language" |
00 followed by 55 |
Lets you select the language in which you want the e-mail or voice mail message to be read. |
"Rewind" or "Repeat" |
1 |
Rewinds or repeats the current e-mail or voice mail message. Available only while the message is being played. |
"Pause" |
2 |
Pauses the current e-mail or voice mail message. Available only while the message is being played. |
"Fast forward" |
3 |
Fast forwards the current e-mail or voice mail message. Available only while the message is being played. |
"Slow down" |
4 |
Plays or reads the current e-mail or voice mail message more slowly. Available only while the message is being played. |
"Faster" |
6 |
Plays or reads the current e-mail or voice mail message faster. Available only while the message is being played. |
"Previous" |
11 |
Reads the previous e-mail message from the beginning. Available only for e-mail. |
"Replay" |
00 followed by 1 |
Replays the current e-mail or voice mail message. |
"Repeat" |
0 |
Repeats the current menu options. |
"Main menu" |
* |
Exits to the main menu. |
Important
If you need to access the e-mail message after you delete it using Outlook Voice Access, you can use Outlook Web App or Outlook to move the e-mail message back into the appropriate folder from the Deleted Items folder. You cannot use Outlook Voice Access to access the Deleted Items folder.
Calendar Options Command Reference
As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presented with menu options that enable you to access your Exchange 2010 mailbox and manage your calendar. The following table lists the commands that are available for managing your calendar.
Calendar commands
| Voice command | Touchtone command | Description |
|---|---|---|
"Next" |
# |
Reads the next calendar appointment. |
"Next day" |
## |
Opens and reads the calendar appointments for the next day. |
"Repeat" |
0 |
Repeats the menu options that are available. Or, if you are using the VUI, the system reads the calendar appointment again. |
"More options" |
00 |
Plays the more calendar options menu. |
"Repeat" |
1 |
Reads the calendar appointment again. |
"Previous meeting" |
00 followed by 11 |
Opens the previous meeting that is scheduled. |
"Call location" |
2 |
Calls the telephone number that is listed for the meeting location. |
"Call organizer" |
00 followed by 22 |
Calls the telephone number that is listed for the organizer of the meeting. |
"I'll be late" |
3 |
Sends an I'll be late message to all the meeting attendees. |
"Accept" or "Tentative accept" |
4 |
Accepts or tentatively accepts the meeting request. |
"Meeting details" |
5 |
Reads or plays back the details of the meeting that is currently being read. |
"Attendance details" |
00 followed by 55 |
Reads or plays the details of a meeting that is scheduled. |
"Forward" |
00 followed by 6 |
Forwards a meeting request for the meeting to another user. |
"Decline" or "Cancel" |
7 |
Declines or cancels the meeting request. |
"Clear my calendar" |
00 followed by 77 |
Clears your calendar for a specific time period for that day. |
"Reply" |
00 followed by 8 |
Replies to the meeting organizer. |
"Reply all" |
00 followed by 88 |
Replies to all the meeting attendees. |
"Repeat menu" |
5 followed by 0 |
Repeats the menu options that are available. |
"Rewind" |
5 followed by 1 |
Rewinds the meeting details. |
|
5 followed by 11 |
Returns to the beginning of the meeting details. |
|
5 followed by 2 |
Pauses and resumes playback of the meeting details. |
"Fast forward" |
5 followed by 3 |
Skips forward within the meeting details. |
"End" |
5 followed by 33 |
Skips to the end of the meeting details. |
|
5 followed by 4 |
Plays or reads the meeting details slower. |
|
5 followed by 55 |
Selects the language that will be used to read the meeting details. |
|
5 followed by 6 |
Plays or reads the meeting details faster. |
"Main menu" |
* |
Exits to the main menu. |
Personal Contacts Options Commands Reference
As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presented with menu options that enable you to access your Exchange 2010 mailbox and call or send a message to a personal contact. If you choose to use the VUI, which is selected by default, and select the personal contacts menu option, the system will prompt you to input the name of the personal contact. However, to locate a user in the directory, you must use the touchtone or dual tone multi-frequency (DTMF) interface. The following table lists the commands that are available for managing your contacts.
Personal contact commands
| Voice command | Touchtone command | Description |
|---|---|---|
"Directory" |
00 |
Searches the directory for a user. |
"Play details" |
1 |
Plays the details of the personal contact, such as the telephone numbers that are listed for the personal contact. |
"Send a message" |
3 |
Sends a message to the personal contact that is selected. |
"Find another contact" |
4 |
Finds another personal contact. |
"Call the cell" |
2 followed by 1 |
Calls the mobile telephone number that is listed for the personal contact. |
"Call the office" |
2 followed by 2 |
Calls the business or office telephone number that is listed for the personal contact. |
"Call home" |
2 followed by 3 |
Calls the home telephone number that is listed for the personal contact. |
|
## |
Lets you enter the e-mail alias or name for the user in the directory if using the directory search feature. |
"Main menu" |
* |
Exits to the main menu. |
Personal Options Commands Reference
As an Outlook Voice Access user, when you dial in to a subscriber access number, you are presented with menu options that enable you to access your Exchange 2010 mailbox and manage your personal options. When you configure personal options using Outlook Voice Access, the DTMF or touchtone interface is the only interface that is available. The VUI or Automatic Speech Recognition (ASR) is not available for configuring personal options. The following table lists the commands that are available for managing your personal options.
Personal options commands
| Voice command | Touchtone command | Description |
|---|---|---|
|
1 |
Turns on or off the telephone Out of Office greeting. |
|
2 |
Records the personal voice mail or Out of Office voice mail greeting. |
|
3 |
Changes the PIN that is used for Outlook Voice Access. |
|
4 |
Starts using the VUI or touchtone interface. |
|
5 |
Sets the local time zone to use. |
|
6 |
Chooses the 12-hour or 24-hour time format. |
|
* |
Returns to the main menu. |
|
0 |
Repeats the menu options that are available. |
For More Information
For more information about subscriber access in Exchange 2010 Unified Messaging, see Understanding Unified Messaging Subscriber Access.
For more information about the voice prompts that are used with subscriber access in Exchange 2010 Unified Messaging, see Understanding Unified Messaging Audio Prompts.
For more information about client features in Exchange 2010 Unified Messaging, see Understanding Client Features in Unified Messaging.
For more information about common user scenarios in Exchange 2010 Unified Messaging, see Outlook Voice Access User Scenarios.
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