Enable Custom Prompt Recording Using the Telephone User Interface

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can use the Shell to record custom prompts and greetings for Unified Messaging (UM) dial plans and auto attendants using the telephone user interface (TUI). This can be useful when you can't create and edit a custom prompt or a greeting by using a computer, when you don't have access to a Unified Messaging server, or when there's an emergency such as an organization closure because of severe weather.

Looking for other management tasks related to UM dial plans? Check out Managing UM Dial Plans.

Prerequisites

• A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

• A UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.

Use the Shell to enable a custom prompt or greeting recording using the TUI

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM dial plans" entry in the Unified Messaging Permissions topic.

This example enables you to manage custom prompt recording using the telephone user interface. You can record custom prompts and greetings by using the TUI if you follow these steps:

1. Create a domain user account that cannot log on interactively.

2. Delegate the Exchange Organization Administrator role to the domain user account.

3. Create an Exchange mailbox for the domain user.

4. Enable the domain user's mailbox for Unified Messaging.

   Important

   Allow only those administrators who are managing prompts and greetings access to the extension number and PIN for the domain user account. Use this domain user account only for managing prompts over the telephone.

5. Create a .wav file to be used for the custom greeting for the UM dial plan or auto attendant. Save the .wav file and upload it to a Unified Messaging server.

6. Run the following cmdlet:

Set-UMDialPlan -identity MyUMDialPlan -TUIPromptEditingEnabled $true

Perform TUI prompt provisioning on a UM auto attendant

1. Call the phone number that's been configured on the UM auto attendant.

2. While the welcome greeting for the auto attendant is being played, press the # key, then press the * key.

3. You'll be prompted to enter an extension number. Enter the extension number of the UM-enabled user who has permission to perform TUI prompt provisioning.

4. You'll be prompted for a PIN. Enter the user’s PIN.

Perform TUI prompt provisioning on a UM dial plan

1. Call a pilot or subscriber access number you use to log on to Outlook Voice Access.

2. While the welcome greeting is being played, press the # and * keys.

3. If you're calling from a phone that's being used by a UM-enabled user, you'll be prompted for a PIN. Instead of entering the PIN, press the * key. You'll be prompted for an extension number.

4. If you're calling from a phone that's not used by a UM-enabled user, you'll automatically be prompted for an extension number. Enter the extension number of the UM-enabled user who has permission to perform TUI prompt provisioning.

5. You'll be prompted for a PIN. Enter the user’s PIN.

For more information about syntax and parameters, see Set-UMDialplan.

Other Tasks

After you enable a custom prompt or greeting recording using the TUI, you may also want to:

• Enable a Custom Welcome Greeting on a UM Dial Plan

• Enable a Custom Business Hours Welcome Greeting on a UM Auto Attendant

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