Enable or Disable Call Transfers to Users from a UM Auto Attendant

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can enable callers to transfer calls to users. By default, this option is enabled, and lets callers be transferred to users in the Unified Messaging (UM) dial plan that's associated with the UM auto attendant. When this option is enabled, callers can be transferred to UM-enabled users.

Looking for other management tasks related to UM auto attendants? Check out Managing UM Auto Attendants.

Prerequisites

• A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

• A UM auto attendant has been created. For detailed steps, see Create a UM Auto Attendant.

Use the EMC to enable or disable call transfers to users from a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

1. In the console tree, navigate to Organization Configuration > Unified Messaging.

2. In the work pane, on the UM Auto Attendants tab, select the UM auto attendant.

3. In the action pane, click Properties.

4. In the auto attendant Properties window, click the Features tab, and then select or clear the Allow callers to transfer to users check box.

5. If you select this check box, you can set the group of users to whom callers can transfer by selecting the appropriate option under the Callers can contact section on this page.

   Note

   If you disable this option and disable the Allow callers to send voice message option, the options under Callers can contact are also disabled.

6. Click OK to accept your changes.

Use the Shell to enable or disable call transfers to users from a UM auto attendant

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM auto attendants" entry in the Unified Messaging Permissions topic.

This example disables call transfers on a UM auto attendant named MyUMAutoAttendant.

Set-UMAutoAttendant -Identity MyUMAutoAttendant -AllowDialPlanSubscribers $false

For more information about syntax and parameters, see Set-UMAutoAttendant.

Other Tasks

After you to have enabled or disabled call transfers from a UM auto attendant, you may also want to:

• Enable or Disable Voice Messages to Be Sent from a UM Auto Attendant

• Enable or Disable Call Transfers to Users on a UM Dial Plan

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