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Event ID 4972 (Windows SharePoint Services health model)

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Applies To: Windows SharePoint Services 3.0

 

Warning

Windows SharePoint Services 3.0 uses SQL Server databases to store most of the content for the Web site and configuration settings. For example, all pages in the site, files in document libraries, files attached to lists, and information in lists are stored in the content database, and security and permission settings along with other configuration settings are stored in the configuration database in SQL Server.

Windows SharePoint Services 3.0 uses a service account to communicate with the database on behalf of a user request. This service account can be either a specific user name and password (domain name and password) or a predefined system account, such as Local System or Network Service. When a SQL Server database is created, a value for the maximum database size is set. Each database has a separate database size setting. Note that a Web application might be associated with one or many databases.

Event Details

Product:

Windows SharePoint Services

ID:

4972

Source:

Windows SharePoint Services 3

Version:

12.0

Symbolic Name:

ULSEvtTag_4972

Message:

The SQL Server collation on SQL Server instance '%1' is not supported. Windows SharePoint Services requires a Latin1 General dictionary order, case insensitive, accent sensitive, kana sensitive, and width sensitive collation (%2).

Resolve

Select the correct SQL Server collation

You must have db_owner access to the database to perform this action.

To verify and change the database collation

  1. Connect to the computer running SQL Server by using an account with db_owner permissions to the database.

  2. In SQL Server Management Studio, open the Databases node. You should look for the specific database that was indicated in event 4972.

  3. In the database Properties, on the General page, the collation is listed in the Maintenance section.

  4. To change the collation, open the Options page.

  5. Select the correct collation from the Collation drop-down list.

Verify

You must be a member of the SharePoint Administrators group to perform this task.

To ensure that any database issues have been resolved

  1. Use the command Stsadm.exe -o enumsites to list the sites for each Web application to list all sites in the various databases, and locate one site in each database.

  2. Browse to that site, and ensure that the appropriate page rendered. If you get an access denied page with an option to request access, or the option to sign in as a different user, the operation completed successfully.

  3. In Central Administration, on the left-hand navigation pane, click Application Management.

  4. On the Application Management page, in the SharePoint Site Management section, click Quota templates.

  5. On the Quota Templates page, create a new quota template. The specific settings are not relevant to this verification test. You are creating the template to see if it can be accessed in step 7.

  6. Click OK to save the quota template.

  7. Refresh the browser window, and then return to the quota templates page. If the quota template that you created can be selected, then access to the Windows SharePoint Services 3.0 Configuration database has been restored.

  8. Click Delete to delete the quota template.

Databases (Health model)

Windows SharePoint Services 3.0 health model