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Event ID 6396 (Windows SharePoint Services health model)

  • Article

Applies To: Windows SharePoint Services 3.0

 

Topic Last Modified: 2009-03-31

Error

Several features of Microsoft Windows SharePoint Services 3.0 rely on scheduled background processes called timer jobs. Administrators can configure, schedule, and view the status of timer jobs by using Central Administration.

Event Details

Product:

Windows SharePoint Services

ID:

6396

Source:

Windows SharePoint Services 3

Version:

12.0

Symbolic Name:

ULSEvtTag_6396

Message:

There was an exception loading job definition %1 (ID %2). More information is included below.

%3

Diagnose

One of two problems occurred. Either a timer job raised an exception or a timer job definition could not be loaded. Determine which assembly was faulty. Determine whether it was a Windows SharePoint Services 3.0 assembly, and then determine its status.

To determine the correct resolution

  • If the assembly cannot be found, or if it is corrupt, and it is not a Windows SharePoint Services 3.0 assembly, and the timer definition is a recurring job, then in this case do not use the feature that includes the timer job and consider removing the feature.

  • If the timer job is not listed on the Timer Job Definitions page, and is not a Windows SharePoint Services 3.0 assembly, it is not a recurring timer job. In this case, do not use the feature that includes the timer job and consider removing the feature.

  • If the assembly cannot be found, or if it is corrupt, and it is a Windows SharePoint Services 3.0 assembly, then you must repair the Windows SharePoint Services 3.0 installation to restore or repair the assembly.

To determine which event receiver raised the exception and if it was a Windows SharePoint Services assembly

  1. In Computer Management, view the Application log.

  2. Look for event 6398 that has source of "Windows SharePoint Services 3".

  3. The event will provide the assembly name.

  4. In Windows Explorer, on the Windows partition, in the WINDOWS\assemblyfolder, look for the assembly name in the list. If the assembly name begins with "Microsoft.Sharepoint." then the assembly is a Windows SharePoint Services 3.0 assembly. If it does not, it might be a vendor-supplied assembly. Go to step 5 to determine the supplier of the assembly.

  5. Right-click the assembly and click Properties.

  6. In the Properties dialog box, on the Version tab, click Company Name in the Items name list. The Value box will display the name of the company that created the assembly.

    Note

    The supplier might not have filled in this information.

You must be a member of the SharePoint Administrators group to perform the following task.

To determine the status of the timer job definition in Central Administration

  1. In Central Administration, on the left navigation pane, click Operations.

  2. On the Operations page, in the Global Configuration section, click Timer job definition.

  3. Look for the timer job in the list. If the definition is not on this list, it is a not a recurring timer job.

Resolve

To resolve this issue, use the resolution that corresponds to the cause you identified in the Diagnose section. After performing the resolution, see the Verify section to confirm that the feature is operating properly.

Cause Resolution

The third party timer job cannot be found, or it is corrupt

Configure faulty timer job

The Windows SharePoint Services 3.0 timer job cannot be found, or it is corrupt.

Repair Windows SharePoint Services installation

Configure faulty timer job

If the faulty assembly cannot be found, or it is corrupt, and it is not a Windows SharePoint Services 3.0 assembly, and the timer definition is a recurring job, then you must disable the faulty time job.

You must be a member of the SharePoint Administrators group to perform these tasks.

To disable the faulty timer job

  1. In Central Administration, on the left navigation pane, click Operations.

  2. On the Operations page, in the Global Configuration section, click Timer job definition.

  3. Look for the timer job in the list. Click the timer definition name.

  4. In the Edit Timer Job page, click Disable.

    Note

    Disabled timer jobs will display "Disabled" under Schedule Type.

To enable a timer job

  1. In Central Administration, on the left navigation pane, click Operations.

  2. On the Operations page, in the Global Configuration section, click Timer job definition.

  3. Look for the timer job in the list. Click the timer definition name.

  4. In the Edit Timer Job page, click Enable.

    Note

    Disabled timer jobs will display "Disabled" under Schedule Type.

Repair Windows SharePoint Services installation

If the faulty assembly cannot be found, or it is corrupt, and it is a Windows SharePoint Services 3.0 assembly, then you must repair the Windows SharePoint Services 3.0 installation to restore or repair the assembly.

Note

Repairing the installation will require you to restart the server. Web application modifications and other settings changes will be preserved.

To perform this procedure, you must be a member of the Administrators group on the local computer.

To repair the Windows SharePoint Services 3.0 installation

  1. Open Add or Remove Programs.

  2. Select Microsoft Windows SharePoint Services 3.0 from the list and click Change.

  3. In the Microsoft Windows SharePoint Services 3.0 wizard, select the Repair option and click Continue.

Verify

If the timer job was a recurring job, go to the Timer Job Definition page, and Enable the timer job. The job should run at the next normally scheduled interval.

If the timer job was a one-time job, retry the command that triggered the timer job.

Timer jobs (Health model)

Windows SharePoint Services 3.0 health model