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Event ID 6397 (Windows SharePoint Services health model)

  • Article

Applies To: Windows SharePoint Services 3.0

 

Error

Several features of Microsoft Windows SharePoint Services 3.0 rely on scheduled background processes called timer jobs. Administrators can configure and schedule timer jobs by using Central Administration. When you use the Services on Server page in Central Administration to start or stop a service, a timer job is used to perform this action.

To improve the performance of Windows SharePoint Services 3.0, much of the data in the configuration database is kept in a local file-system cache, called the configuration data cache. Windows SharePoint Services 3.0 uses the timer service to keep this cache synchronized with the configuration database. Alternate access mapping is a feature of Windows SharePoint Services 3.0 that enables administrators to configure a load-balanced system by mapping an incoming URL to alternate URLs used by Windows SharePoint Services. Windows SharePoint Services enables administrators to create new SharePoint sites. Site owners and (depending on the site settings) site visitors can also create subsites.

Event Details

Product:

Windows SharePoint Services

ID:

6397

Source:

Windows SharePoint Services 3

Version:

12.0

Symbolic Name:

ULSEvtTag_6397

Message:

Alternate Access Mapping failed to be updated. Web Application affected: %1. Current user: %2. More information is included below.

%3

Resolve

Complete the alternate access mapping update

The event string for event 6397 will provide the alternate access mapping that failed. You can try to re-create the mapping using Central Administration.

You must be a member of the SharePoint Administrators group to perform this task.

To view or change alternate access mapping settings

  1. In Central Administration, click Operations.

  2. On the Operations page, in the Global Configuration section, click Alternate access mappings.

  3. To edit the mapping, click the mapping.

Verify

If the SharePoint Administration Service was restarted, run the Stsadm command stsadm -o execadmsvcjobs to ensure all tasks that required the administration service have been completed.

You must be a member of the SharePoint Administrators group to perform this task.

Deployment and topology (Health model)

Windows SharePoint Services 3.0 health model