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Product Help Library Permission - Event 6769 (SharePoint 2010 Products)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name:   Product Help Library Permissions

Event ID:   6769

Summary:   Microsoft SharePoint Foundation requires that specific permissions be set on the Product Help Library to correctly display Help to users. For this event ID the SCOM monitor monitors the permission configuration for this library. The Product Help Library is located in the Help Site Collection under the SharePoint Central Administration Web application.

Symptoms:   The following symptoms might appear:

  • End users cannot access the product Help.

  • This event appears in the event log: Event ID: 6769 Description: Unable to refresh permissions for Product Help Library Site Collection.

Cause:   A problem with refreshing permissions for the Product Help Library Site Collection.

Resolution:   Reset Permissions

  • Reset the permission configuration by using a Psconfig job or a Windows PowerShell cmdlet.

    To reset the permission configuration by using a Psconfig job:

    • Open a Command Prompt window and at the command prompt, type psconfig -cmd helpcollections-install.

    To reset the permission configuration by using a Windows PowerShell cmdlet:

    1. Click Start, click All Programs, click Microsoft SharePoint 2010 Products, and then click SharePoint Management Shell. A Command Prompt window opens.

    2. Type the Windows PowerShell command Install-SPHelpCollection -All.