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Knowledge article is not yet available (SharePoint 2010 Products)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name: Knowledge article is not yet available

Event ID: None

Summary: The Microsoft System Center Operations Manager Management Pack monitors Microsoft SharePoint Server 2010. System Center Operations Manager raised an alert because of a problem in SharePoint Server 2010.

The link in the alert would go to a knowledge article with more details about how to resolve the problem. However, the knowledge article is not yet available. The article will be made available at a later date. To resolve the problem, try one or more of the following, in the order given (click the link to go to the procedure in this article):

  • View and resolve SharePoint Health Analyzer alerts by using Central Administration.

  • Review the Windows Event log.

  • Review the diagnostic log.

  • Review the Management Pack Guide and the product documentation.

  • Restart the affected service.

  • Restart the application pool.

  • Restart Internet Information Services.

  • Restart the affected server.

  • Contact Microsoft Support.

View and resolve SharePoint Health Analyzer alerts by using Central Administration

  1. Verify that the user account that is performing this procedure is a member of the Farm Administrators group.

  2. In Central Administration, on the Home page, click Monitoring.

  3. On the Monitoring page, in the Health Status section, click Review problems and solutions.

  4. On the Review problems and solutions page, click the alert that you want to view and resolve.

  5. To resolve the problem, follow the guidance given in the Remedy section of the Review problems and solutions dialog box. Keep the dialog box open so you can run the rule again to confirm the resolution.

  6. After following the guidance given in the Remedy section, in the Review problems and solutions dialog box for the alert, click Reanalyze Now to confirm the resolution. If the problem is resolved, the alert status changes to 4-Success.

Restart the application pool

  1. Verify that the user account that is performing this procedure is a member of the Administrators group on the local computer.

  2. Perform the steps in the following article: Recycle an Application Pool on Demand (https://go.microsoft.com/fwlink/p/?LinkId=168806).