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Document conversion launcher unavailable (SharePoint 2010 Products)

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Applies to: SharePoint Server 2010

Alert Name:   Document conversion launcher unavailable

Event ID:   None

Summary:   The Document Conversions Launcher Service starts document conversions on an application server. If the Document Conversions Launcher Service stops, the Document Conversions Load Balancer Service continues and any document conversion will fail. To resume the document conversion process, you must restart the Document Conversions Launcher Service.

Symptoms:   One or more of the following symptoms might appear:

  • Documents are not being converted.

  • The Document Conversions Launcher Service is not running.

Cause:   The Document Conversions Launcher service is no longer running. This can happen when an administrator unintentionally stops the service or the server runs out of RAM.

Note

You must be a member of the Farm Administrators SharePoint group to perform the following task.

Resolution:   Restart the services

  1. On the SharePoint Central Administration Home page, in the System Settings section, click Manage services on server.

  2. On the Services on Server page, click Document Conversions Launcher Service.

  3. In the Select Server section, verify that the server that you want is selected. If it is not selected, on the Server menu, click Change Server.

  4. On the Select Server page, click the name of the server on which you want to run the Document Conversions Launcher Service.

  5. In the Communication Scheme section, select the scheme that you want the launcher to use for communication. The default is http.

  6. In the Port Number section, type the port number that you want the launcher to use for communication. Choose a port number that is not used by other services on the server, but which is open in the firewall on the server.

  7. Click OK.