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PerformancePoint Services - Service unavailable - Events 33 39 (SharePoint Server 2010)

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Applies to: SharePoint Server 2010, PerformancePoint Services

Alert Name:   PerformancePoint Services service unavailable

Event ID:   33 and 39

Summary:   The PerformancePoint Services in Microsoft SharePoint Server 2010 service is unavailable.

Symptoms:   One or more of the following symptoms appears:

  • Users receive error messages saying that PerformancePoint Services is unavailable or cannot be found.

  • The application pool appears as stopped in Internet Information Services (IIS) Manager.

  • This event appears in the event log: Event ID: 33 Description: Service application is not configured for Web Application.

  • This event appears in the event log: Event ID: 39 Description: Service application is unavailable.

Cause:   One or more of the following might be the cause:

  • The application pool has not been started.

  • The password for the application pool service account has changed.

  • There is an internal service error.

Resolution:   Start the application pool

  1. In IIS Manager, connect to the application server.

  2. Expand the server node, and then click Application Pools.

  3. Ensure that the PerformancePoint Services application pool is started. If it is not, right-click the name of the application pool, and then click Start.

    If the application pool is started, right-click the name of the application pool, and then click Recycle.

  4. If the application pool does not start, follow the steps in "Resolution: Verify the application pool account," later in this article, and then repeat these steps to start the application pool.

Resolution:   Verify the application pool account

  1. Verify that the user account that is performing this procedure is a member of the Farm Administrators group.

  2. On the Central Administration Home page, click Application Management.

  3. On the Application Management page, in the Service Applications section, click Manage service applications.

  4. On the Manage Service Applications page, select the name of the PerformancePoint Services service application, and then click Properties in the ribbon.

  5. On the Edit PerformancePoint Service Application page, in the Application Pool section, make a note of the name of the application pool. This information will be used later in this procedure.

  6. In IIS Manager, connect to the application server.

  7. Expand the server node, and then click Application Pools.

  8. Right-click the name of the application pool that you recorded in step 5, and then click Advanced Settings.

  9. In the Advanced Settings dialog box, under Process Model, click the ellipsis next to the Identity account.

  10. In the Application Pool Identity dialog box, click Set.

  11. In the Set Credentials dialog box, type the domain account name and password, confirm the password, and then click OK.

  12. In the Application Pool Identity dialog box, click OK.

  13. In the Advanced Properties dialog box, click OK.