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Web application unavailable (SharePoint 2010 Products)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name:   Web application unavailable

Event ID:   None

Summary:   This monitor attempts to access the Web application from the System Center Operations Manager (SCOM) server by using the Run as administrator account. The monitor is changed to an error state when the SCOM server receives a status code greater than 400.

Symptoms:   The SCOM server receives a status code greater than 400.

Cause:   One or more of the following might be the cause:

  • The Web application is unavailable.

  • The Run as administrator account does not have sufficient permission to access the Web application.

Resolution:   Verify that the Web application exists and is running

  1. In the Internet Information Services (IIS) snap-in, expand the server node and the Sites node.

  2. Select the Web site for the Web application and ensure that the site is running. If it is not running, start it. If you cannot start it, go to the next step.

  3. Select the Application Pools node. In the right-pane, ensure that the application pool for the Web application is started. If it is not, start it. If you cannot start it, go to the next step to check the Identity account.

  4. Right-click the application pool, and then click Advanced Settings.

  5. In the Advanced Settings dialog box, in the Process Model section, ensure that the Identity account has sufficient permissions to run the Web application.

  6. You might have to update the password for the Identity account. To do this, click the ellipsis next to the account.

  7. In the Application Pool Identity dialog box, click Set.

  8. In the Set Credentials dialog box, type the account name and password, and then click OK.

  9. In the IIS snap-in, try to start the application pool. If it does not start, the account does not have sufficient permissions. If it does start, then start the Web site.

Resolution:   Confirm that the Run as administrator account has sufficient permissions

  1. On the Central Administration Home page, click Security, and in the Users section, click Specify web application user policy.

  2. On the Authentication Providers page, select the correct Web application. To select a Web application, click the arrow next to the Web Application list, and then click Change Web Application. In the Select Web Application dialog box, click the correct Web application.

  3. Click the Run as administrator account. This is the account that is specified as the Identity account in the above resolution. If the account is not listed, go to the next step.

  4. Click Add Users.

  5. On the Edit Users page, in the Permission Policy Levels section, select the Full Control – Has full control check box.

  6. Click Save.