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Document conversion failures high (SharePoint Server 2010)

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Applies to: SharePoint Server 2010, SharePoint Foundation 2010

Alert Name:   Document conversion failures high

Event ID:   None

Summary:   A high rate of conversion failures may mean something is wrong with the application server, or a configuration setting is incorrect.

Symptoms:   A large number of users' documents fail to be rendered and displayed after conversion.

Cause:   One or more of the following might be the cause:

  • Users are attempting to view a large number of corrupted documents.

  • The Microsoft SharePoint Server 2010 application server is malfunctioning.

Resolution:   Verify availability of the application server

  1. Verify that the application servers are consistently available.

Resolution:   Restart Internet Information Services

  1. Verify that the user account that is performing this procedure is a member of the local Administrators group.

  2. Open a Command Prompt window and type the following at the command prompt:

    iisreset -force

Resolution:   Add another server to the farm

  1. If this failure keeps occurring, you should add a server to the farm to help load-balance the workload.