How to Configure Notifications when Developers Reassign Work Items to IT Operations in System Center 2012 R2
Updated: May 13, 2016
Applies To: System Center 2012 R2 Operations Manager
As an Information Technology (IT) operator, you need to know when developers request additional information or assign work items back to IT. Receiving notifications when developers make requests helps you respond faster. You can subscribe to get notifications when alerts are set to specific states. For example, you might want to receive notifications when work items are resolved or closed or when an alert is set to Resolved and ready for IT operations. You can configure instant messaging, text messages, email, or custom notifications. For more information about using notifications, see Subscribing to Alert Notifications.
Use the following procedure to configure notifications when developers assign work items to IT operations.
To configure notifications when developers assign work items to IT operations
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In the Operations Manager console, click Administration, expand Notifications, and then click Subscriptions.
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In the Tasks pane, click New.
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In the Notification Subscription Wizard, enter a new subscription name, and then click Next.
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On the Criteria page, in the Conditions section, select with specific resolution state. In the Criteria description section, click the specific link. For more information, see How to Specify Which Alerts Generate Notifications (Conditions).
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In the Resolution State, select the resolution state for which you want to receive notifications. For example, if you want to receive notifications when developers request additional information from IT operations, select Awaiting evidence. Click OK, and then click Next.
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On the Subscribers page, to specify recipients of new notifications, click New. For details about using the Notification Subscriber Wizard, see How to Create Notification Subscribers.
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On the Channels page, to configure a new notification channel, such as email, instant message (IM), or text message, click New. Or, to search for a previously configured subscription channel, click Add. For details about using the Notification Channel Configuration Wizard, see How to Create Notification Subscriptions.
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Click Next, and then click Finish.