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Adding or Editing a Solution

  • Article

Applies To: Windows 7, Windows Vista

After you collect and review your potential compatibility issues, you can determine the appropriate fixes and provide documentation about your solutions.

You add your solutions by using the Analyze screen of the Application Compatibility Manager. After you enter the information about the issue, you can use the Microsoft Compatibility Exchange to upload your data to Microsoft Corporation.

Adding Solutions for Your Applications and Web Sites

You can view or add solutions only for a specific application or Web site. Therefore, you can perform these tasks only in the associated details dialog box.

Note

For this topic, we are going to use the <Application_Name> dialog box; however, the process is the same for Web site and update impact - application reports.

To add a solution

  1. On the <Operating_System> - Application Report screen, double-click the name of the application you want to add the solution to.

    The <Application_Name> dialog box appears.

  2. Click the Issues tab.

  3. On the Actions menu, click Add Solution.

    The <Application_Name> - Add Solution dialog box appears.

  4. Add your solution details according to the following table, and then click Save.

Field Description

Title

Type a title for your new solution, up to 100 characters in length. The title is required.

Solution Type

Select a solution type for your new solution. The solution type is required and can be one of the following values:

  • Application has a newer working version

  • Application has an update

  • Application has a manual workaround (KB article)

  • Application configuration change

  • Windows configuration change

  • Requires an application compatibility fix

  • Requires an application compatibility mode

  • Run with elevated user rights

  • Not Applicable

  • Other

Solution Details

Type your solution details, including the steps to reproduce your fix. Although the solution details are not required, they will help others to fix the compatibility issue.

Solution Details URL

Type a URL to a page that has more information. This URL is not required.

To edit an existing solution

  1. On the <Operating_System> - Application Report screen, double-click the name of the application that includes the solution you want to modify.

    The <Application_Name> dialog box appears.

  2. Click the Issues tab.

  3. Double-click the issue that includes the solution that you want to modify.

    The <Application_Name> - <Issue_Title> dialog box appears, showing the Issue Detail tab.

  4. Click the Solutions tab.

  5. Double-click the specific solution to edit.

    The <Application_Name> - Edit Solution dialog box appears.

  6. Modify your solution information, and then click Save.

Note

You can only modify your own solution data; you cannot modify information entered by another user.

See Also

Concepts

Creating and Editing Issues and Solutions
Filtering and Organizing Your Compatibility Data
Viewing Quick Reports