Event ID 52 — Printer Driver Installation Status
Applies To: Windows Server 2008
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Printer driver installation status relates to the process of installing or updating printer drivers.
Event Details
| Product: | Windows Operating System |
| ID: | 52 |
| Source: | Microsoft-Windows-PrintSpooler |
| Version: | 6.0 |
| Symbolic Name: | MSG_BAD_OEM_DRIVER |
| Message: | This version of %1 is incompatible with this version of Windows. Please obtain and install a new version of the driver from the manufacturer (if available), or choose an alternate driver that works with this print device. |
Resolve
Install an approved driver
Obtain from the printer manufacturer a driver (that displays the Designed for Windows logo) for the specific model of printer, and install it on the affected computer.
Verify
To verify that you resolved the problem:
- Open the Printers folder on the affected computer, right-click an open area, and then click Server Properties. Make sure that the expected driver is installed.
- In the Printers folder, right-click the printer and then click Properties. On the Advanced tab, confirm that the expected driver is selected.
- Print a test page. If the print server logs spooler information events, look for Print Spooler Event 10 after printing, and then examine the document to confirm that it printed correctly.