Event ID 32020 — Fax Archiving Configuration

Applies To: Windows Server 2008

You can use Fax Service Manager to configure archiving for faxes that are successfully sent or received. You can specify for how many days faxes are kept in the archive. If you do not specify a value, faxes will remain in the archive until they are deleted manually.

You can also track the size of the archive by setting maximum and minimum quota limits. A maximum quota limit specifies the size at which an event warning will be issued. A minimum quota limit represents the size at which the archive event warning is reset. This means that once the maximum limit is reached and an event is issued, the event will not be issued again until the archive size drops below minimum limit.

Event Details

Resolve

Reconfigure Archive folder settings and permissions

Check that faxes are being archived to the correct folder and have the correct settings and permissions. If needed, update the settings and permissions.

By default, faxes that are successfully sent or received are archived at %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax\. You can change the location for an archive folder. We recommend that archives be located on an NTFS file partition. Otherwise, security features are not supported. 

After installation of the fax component, the Fax service runs under the Network Service account. During setup, the archive folders are created with access permissions for the Network Service and Administrator accounts. If you change the default location of the archive folder, ensure that the new folder location is valid, with security access permissions for the Network Service. Otherwise, an event will be generated in the event log and archiving will not function as expected. For a security best practice, we recommend that only the Network Service account that the Fax component runs under has security access permissions for the archive folder.

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Configure Fax Archiving

To enable and configure fax archiving for a fax server:

1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
2. In the left pane, right-click Fax and then click Properties.
3. On the Archives tab, under Archive folder, select the Archive all faxes to this folder check box, and then provide the path to the folder. The default path is %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax.
4. Under Archive rules, do the following:
   • To set maximum and minimum quota limits, select the Generate warning in the Event Log check box and then provide values for the limits.
   • To set a value for when faxes will be deleted from the archive, select the Automatically delete faxes older than <number> days check box and then provide a value.

Configure Permissions for Archiving Folder

To check the permissions for the archiving folder:

1. To open Windows Explorer, right-click Start, and then click Explore.
2. In the left pane, click the disk that contains the operating system.
3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax.
5. Right-click the MSFax folder, click Properties, and then click the Security tab.
6. Ensure that the folder has Write permissions for the Network Service account. 

Verify

To confirm that archiving is working correctly, you should:

1. Verify that archiving is enabled and view the archive folders to confirm that sent and received faxes are appearing.
2. Verify the configuration for archiving.
3. Verify that the volume where the archive is located is not full.
4. Verify that the destination folder for the archived faxes exists and security permissions for that folder are configured correctly.

Verify that archiving is enabled

To verify that faxes are being archived:

1. To open Windows Explorer, right-click Start, and then click Explore.
2. In the left pane, click the disk that contains the operating system.
3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax.
5. Faxes are archived in the Inbox folder and the SentItems folder. Double-click those folders to confirm that faxes are accumulating.

Verify configuration of fax archiving

To verify the configuration of fax archiving for a fax server:

1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
2. In the left pane, right-click Fax and then click Properties.
3. On the Archives tab, under Archive folder, confirm that the Archive all faxes to this folder check box is selected and that the path to the archive folder is correct. The default path is %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax.
4. Under Archive rules, do the following:
   • Confirm maximum and minimum quota limits.
   • Confirm the value for Automatically delete faxes older than <number> days.

Verify that the volume is not full

To verify that the volume used for fax archiving is not full:

1. To open Disk Management, click Start, click Run, and then type: diskmgmt.msc.
2. Click View, click Top, and then click Volume List.
3. For the volume that contains the archive, view the Capacity, Free Space, and % Free columns.

Verify permissions for the archiving folder

To verify the permissions for the archiving folder:

1. To open Windows Explorer, right-click Start, and then click Explore.
2. In the left pane, click the disk that contains the operating system.
3. On the toolbar, click Organize, click Folder and Search Options, click the View tab, and then click Show Hidden Files and Folders. Close the dialog box.
4. In Windows Explorer, navigate to %systemdrive%\ProgramData\Microsoft\Windows NT\MSFax.
5. Right-click the MSFax folder, click Properties, and then click the Security tab.
6. Verify that the folder has write permissions for the Network Service account. 

Related Management Information

Fax Archiving Configuration

Fax Server