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Event ID 32014 — Sent Fax Status

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Applies To: Windows Server 2008

You can send a fax using the Windows Fax and Scan feature—either using a fax device attached locally or a fax server. (You need to use a computer running Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, or Windows Server 2008 to do this.)

Event Details

Product: Windows Operating System
ID: 32014
Source: Microsoft Fax
Version: 6.0
Symbolic Name: MSG_FAX_SEND_NOTFAX_ABORT
Message: The attempt to send the fax failed. The call was not answered by a fax device. This fax will not be sent, because the maximum number of retries has been exhausted. Sender: %1. Billing code: %2. Sender company: %3. Sender dept: %4. Device name: %5. Job ID: %6. User name: %7.%r Please check the activity log for further details of this event.

Resolve

Check the fax line number

For the Fax service to successfully send a fax:

  • The call must be answered by a fax device.
  • There must be a dial tone.
  • The fax number cannot be busy and the Fax service cannot have reached the maximum number of retries.
  • The fax number cannot be either reserved or blocked.
  • The fax number cannot be invalid.

If the fax transmission fails, you should confirm the fax line number that you are sending the fax to, update the number, if needed, and then resend the fax.

Verify

To confirm that the fax server is configured correctly to send faxes, you should:

  1. Send a test fax.
  2. Confirm that the server is configured to send.
  3. Confirm that there is a correctly configured device.
  4. Confirm that outgoing routing is configured correctly.
  5. Confirm that the Fax service is running.

To install or configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Confirm that the fax server is configured to send

To confirm that the fax server is configured to send faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, right-click Fax, and then click Properties.
  3. On the General tab, confirm that the Disable transmission of outgoing faxes check box is cleared so that faxes can be sent.

Confirm fax device configuration

To confirm that at least one fax device is configured to send faxes:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Devices.
  3. Confirm that there are devices listed under Devices.
  4. In the right pane, right-click the device and then do the following:
    1. Click Properties, and then confirm that the values for description, Transmitting Subscriber Identification (TSID), and Called Subscriber Identification (CSID) are correct.
    2. Confirm that Send is enabled.

Confirm Outgoing Routing and Groups configuration

To verify that outgoing fax routing rules and groups are correctly set up:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the left pane, double-click Fax, and then double-click Outgoing Routing.
  3. In the left pane, click Groups, and then in the right pane, verify the device or devices listed.
  4. In the left pane, click Rules, and then in the right pane, verify that the country/region code and area code are correct, and that the rule is being applied to the correct device or routing group.

Confirm that the Fax service is running

You can manage the Fax service using Fax Service Manager or the Services snap-in.

To confirm that the Fax service is running using Fax Service Manager:

  1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
  2. In the right pane, right-click Fax, and then view the menu.
  3. Confirm that Start is grayed out and that Stop is active on the menu.

Sent Fax Status

Fax Server