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Event ID 37 — Print Migration Import Status

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Applies To: Windows Server 2008

You can use the Printer Migration Wizard or the Printbrm.exe command-line tool to export print queues, printer settings, printer ports, and language monitors, and then import them on another print server that is running a Microsoft Windows operating system. Note that you cannot import files that were created using the Print Migrator 3.1 (https://go.microsoft.com/fwlink/?LinkId=104715) tool.

Event Details

Product: Windows Operating System
ID: 37
Source: Microsoft-Windows-PrintBRM
Version: 6.0
Symbolic Name: MSG_DRV_FILES_FAIL
Message: Printbrm.exe (the Printer Migration Wizard or the command-line tool) could not restore driver %1 (%2) while restoring print queues from a file. Error reported: %3. This can occur if the driver requires a file that Printbrm.exe did not back up or if the user does not have permission to install drivers on the destination computer.

Resolve

Check the permissions and retry the print queue export

To resolve this problem, try one or both of the following solutions:

  • Log on to the server using a user account that is a member of the Print Operators or Server Operators groups, or a member of the local Administrators group on the remote print server, and then retry importing.
  • Export the printer queues on the source server to a new file by using the Printer Migration Wizard or the Printbrm.exe command-line tool on a computer running Windows Vista or Windows Server 2008, and then retry importing.

For more information about exporting and importing print queues and other settings, see the "Migrate print servers" topic in Print Management Help, or see the following Microsoft Web site: https://go.microsoft.com/fwlink/?LinkId=104870.

Verify

To confirm that print queues and all settings were successfully imported, perform the following tasks:

  • Confirm that all of the print queues that you exported from the source print server are listed in the Printers folder in Control Panel on the destination server to which you imported the print queues.

    If you have a large number of printers to compare, export a list of printers on the server from which you exported the print queues. Then export a list of printers from the server on which you imported the files, and then compare the results in Microsoft Excel or another spreadsheet program. To export a list of printers from a server, use the following procedure:

    1. On a computer running Windows Vista Business, Windows Vista Enterprise, Windows Vista Ultimate, or Windows Server 2008, open the Print Management snap-in from the Administrative Tools folder.
    2. In the Print Management tree, click the name of the computer that contains the printer queues that you exported (if available), right-click Printers, and then click Export List.
    3. Specify a file name for the list of printers, and then click Save.

  • Test printing to each printer. All documents should print properly.

  • Confirm that each printer is shared and accessible from other computers on the network and has the appropriate printer preferences for your environment.

  • Confirm that the printer was successfully published to Active Directory Domain Services (AD DS), if appropriate.

    To do this, look for Print Spooler Event 36 or Print Spooler Event 40 in Event Viewer (if the print server logs spooler information events), or use the following procedure to search AD DS for the printer:

    1. On a computer in the same domain as the print server, open the Printers folder in Control Panel and then click Add a printer. The Add Printer Wizard appears.
    2. Select A printer that is not attached to my computer (a network printer), and then click Next.
    3. Click The printer I am looking for is not on this list.
    4. Select Find a printer in Active Directory, based on location or feature, click Next, and then use the Find Printers dialog box to search AD DS for the printer.

Print Migration Import Status

Printing Infrastructure