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Event ID 4420 — Volume Snapshot Support

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Applies To: Windows Server 2008

The Microsoft Distributed Transaction Coordinator service (MSDTC) supports the Windows Volume Snapshot Service, a feature that is used by System Restore, Windows Complete PC Backup, and Windows Server Backup. Through this support, MSDTC guarantees transaction completeness without data corruption across backup and restore operations.

Event Details

Product: Windows Operating System
ID: 4420
Source: Microsoft-Windows-MSDTC
Version: 6.0
Symbolic Name: IDS_DTC_E_PROCESS_SYSTEM_RESTORE_FAIL
Message: MS DTC failed to process a system restore event. As a result, the service is exiting. Please try restarting the service, if the service fails to start, contact product support. Error Specifics: %1%0

Resolve

Stop and then restart MSDTC

Stop and then restart the Microsoft Distributed Transaction Coordinator service (MSDTC).

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To stop and then restart MSDTC:

  1. Click Start, and then click Command Prompt.
  2. At the command prompt, type net stop msdtc, and press ENTER.
  3. At the command prompt, type net start msdtc, and press ENTER.

Verify

Run the application, and then verify that the Microsoft Distributed Transaction Coordinator service (MSDTC) is running properly.

To perform this procedure, you must have membership in Administrators, or you must have been delegated the appropriate authority.

To verify that MSDTC is running:

  1. Click Start, and then click Command Prompt.
  2. At the command prompt, type sc query msdtc, and then press ENTER.
  3. The system responds with information about the service. Confirm that the these two items appear: SERVICE_NAME: msdtc and STATE : 4 RUNNING.

Volume Snapshot Support

Application Server