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Event ID 1002 — TS Session Broker Server Availability

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Applies To: Windows Server 2008

The Terminal Services Session Broker (TS Session Broker) server relies on the Terminal Services Session Broker service to be running in order to perform session load balancing between terminal servers in a farm, and to reconnect a user to an existing session in a load-balanced terminal server farm.

Note: TS Session Broker was formerly called Terminal Services Session Directory.

Event Details

Product: Windows Operating System
ID: 1002
Source: Microsoft-Windows-TerminalServices-SessionBroker
Version: 6.0
Symbolic Name: EVENT_FAIL_RPC_INIT_REGISTERIF
Message: The Terminal Services Session Broker service failed to start due to a problem with RPC interface handle registration. The error code was %1.

Resolve

Start the Terminal Services Session Broker service

To resolve this issue, try to start the Terminal Services Session Broker service. If the problem persists, restart the TS Session Broker server. After the server has restarted, confirm that the Terminal Services Session Broker service has started.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To start the service:

  1. On the TS Session Broker server, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. In the Services pane, right-click Terminal Services Session Broker, and then click Properties.
  4. On the General tab, ensure that Startup type is set to Automatic. If it is not, click Automatic, and then click Apply.
  5. Under Service status, click Start.
  6. Click OK to close the Terminal Services Session Broker dialog box.
  7. Confirm that the Status column for the Terminal Services Session Broker service displays Started.

Verify

To verify that the TS Session Broker server is available, ensure that the Terminal Services Session Broker service is running.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To check the Terminal Services Session Broker service:

  1. On the TS Session Broker server, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. In the Services pane, locate Terminal Services Session Broker.
  4. Confirm that the Status column for the Terminal Services Session Broker service displays Started.

TS Session Broker Server Availability

Terminal Services