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Event ID 20030 — RASMAN Service Configuration

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Applies To: Windows Server 2008 R2

Connection Manager is a client dialer and connection software program. You can customize it by using the Connection Manager Administration Kit (CMAK) wizard to create a service profile.

The Remote Access Connection Manager (RASMAN) service establishes the connection to the remote server.

Event Details

Product: Windows Operating System
ID: 20030
Source: RemoteAccess
Version: 6.1
Symbolic Name: ROUTERLOG_CANNOT_GET_MEDIA_INFO
Message: The Remote Access Connection Manager service failed to start because it could not load one or more communication DLLs. Ensure that your communication hardware is installed and then try restarting the Remote Access Connection Manager service. If the problem persists, contact the system administrator. %1

Resolve

Check the media DLLs or reinstall the Routing and Remote Access service

Media dynamic-link libraries (DLLs) are defined at HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Rasman\Parameters\Medias. Confirm that the DLL required for the communication device exists at %systemroot%\system32.

In Device Manager, check whether the communication device is installed correctly. If there is a driver problem, a yellow excalamation mark will be displayed for the hardware device. Try reinstalling the driver and then restart the computer.

If the problem persists, reinstall the Routing and Remote Access service.

To perform these procedures, you must have membership in Administrators, or you must have been delegated the appropriate authority.

Uninstall Routing and Remote Access service

To uninstall Routing and Remote Access service:

  1. In Server Manager, under Roles Summary, click Remove Roles.
  2. In the Remove Roles Wizard, click Next.
  3. In the list of server roles, select Network Policy and Access Services to clear the check box.
  4. Click Next, and then click Remove.

Install Routing and Remote Access service

To install Routing and Remote Access service:

  1. In Server Manager, under Roles Summary, click Add Roles.

    -- OR --

    In the Initial Configuration Tasks window, under Customize This Server, click Add Roles.

  2. In the Add Roles Wizard, click Next.

  3. In the list of server roles, select Network Policy and Access Services. Click Next twice.

  4. In the list of role services, select Routing and Remote Access Services to select all of the role services. You can also select individual server roles.

  5. Follow the steps in the Add Roles Wizard to complete the installation of the Routing and Remote Access service.

Verify

You can verify that Remote Access Connection Manager is working by checking the installation or service status.

To check the status of the Remote Access Connection Manager service:

  1. Open Server Manager. Click Start, point to Administrative Tools, and then click Server Manager.
  2. In the navigation pane, double-click Diagnostics, and then click Services.
  3. In the details pane, verify that the Remote Access Connnection Manager service is installed and started.

Note:  If the Remote Access Connection Manager service does not appear in the list of services, you might have to repair or reinstall the operating system. If you cannot start the Remote Access Connection Manager service, restart the computer.

RASMAN Service Configuration

Routing and Remote Access Service Infrastructure