Introduction to Troubleshooting DirectAccess

Updated: April 29, 2010

Applies To: Windows Server 2008 R2

This guide explains how to troubleshoot DirectAccess. If you are not familiar with this guide, review the following sections of this introduction.

When to use this guide

Use this guide when:

• You have problems updating or operating DirectAccess infrastructure components.

• You have problems with a new DirectAccess deployment.

• You want to learn about troubleshooting techniques to use with DirectAccess.

How to use this guide

This guide contains the following topics:

• Tools for Troubleshooting DirectAccess

  This topic describes how to use command line tools, services, and logs on your computer to gather information for troubleshooting DirectAccess.

• General Methodology for Troubleshooting DirectAccess Connections

  This topic provides a step-by-step process for troubleshooting DirectAccess connections.

• Troubleshooting DirectAccess Problems

  This topic links to step-by-step procedures that help you identify and fix specific DirectAccess problems. You can use this topic to find a solution for a problem.

Additional resources

To learn how to use DirectAccess troubleshooting tools and techniques in the DirectAccess test lab (https://go.microsoft.com/fwlink/?Linkid=150613), see the Test Lab Guide: Troubleshoot DirectAccess (https://go.microsoft.com/fwlink/?LinkId=181160).

For a list of all the DirectAccess troubleshooting resources, see Troubleshoot DirectAccess in Windows Server 2008 R2 (https://go.microsoft.com/fwlink/?LinkId=190435).