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Event ID 2000 — Audio and Video Playback Redirection Availability

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Applies To: Windows Server 2008 R2

Audio and video playback redirection is only available when connecting to computers that are running Windows Server 2008 R2 with the Remote Desktop Session Host role service installed, Windows 7 Enterprise, or Windows 7 Ultimate.

Event Details

Product: Windows Operating System
ID: 2000
Source: Microsoft-Windows-TerminalServices-MediaRedirection-DShow
Version: 6.1
Symbolic Name: TSDSHOW_EVENT_VERSION_PLATFORM_CLIENT_VERSION_TOO_LOW
Message: Audio and video playback redirection cannot occur: Client version is too low.

%tServer version: %1.
%tClient version: %2.

Resolve

Use Remote Desktop Connection 7.0

Audio and video playback redirection is only available on computers that are running Remote Desktop Connection 7.0. To resolve this issue, use a computer that is running Remote Desktop Connection 7.0.

 

Verify

To verify that audio and video playback redirection is functioning correctly, establish a connection to the RD Session Host server and verify that the playback devices are shown in the Sound control panel.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To verify that the playback and recording devices are shown in the Sound control panel:

  1. Establish a connection to the RD Session Host server.
  2. Click Start, and then click Control Panel.
  3. Click Hardware and Sound, and then click Sound.
  4. On the Playback tab, verify that Remote Audio shows in the list of playback devices.

Audio and Video Playback Redirection Availability

Remote Desktop Services