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Event ID 209 — AD RMS Cluster Availability

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Applies To: Windows Server 2008

An Active Directory Rights Management Services (AD RMS) cluster and its clients must have network access to publish and consume rights-protected content.

Event Details

Product: Windows Operating System
ID: 209
Source: Active Directory Rights Management Services
Version: 6.0
Symbolic Name: MemoryExhaustedEvent
Message: An Active Directory Rights Management Services (AD RMS) operation failed due to insufficient memory. Free up some memory on this computer by closing one or more applications, and then try your request again.

Parameter Reference
Context: %1
RequestId: %2
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Resolve

Free up memory

Use these sections to add performance counters to check for a memory shortage and free up memory on the AD RMS server.

To perform these procedures, you must be a member of the local **Administrators **group, or you must have been delegated the appropriate authority.

Add performance counters

To add performance counters:

  1. Log on to the AD RMS server.
  2. Click Start, point to Administrative Tools, and then click Reliability and Performance Monitor.
  3. In the Reliability and Performance Monitor dialog box, select Performance monitor in the console tree, right-click a blank area in the results pane, and then click Add Counters.
  4. In the Add Counters dialog box, in the Available Counters object list, expand the appropriate performance object, select the counter that you want to add, click Add, and then click OK.

Note: Some performance counters that may assist in identifying memory shortages are Available Bytes, Commited Bytes, and Pages/Sec. These counters are found under the Memory performance counter group.

Free up memory on the AD RMS server

To free up memory on the AD RMS server:

  1. Log on to the AD RMS server.
  2. Right-click the taskbar, and then click Task Manager.
  3. Click the Applications tab and make sure Status of all tasks are Running. If any tasks have a Status of Not responding, you should consider ending the task by clicking End Task.
  4. Click the Processes tab.
  5. Click Memory and investigate processes that are using a lot of memory.

Verify

AD RMS allows the user to apply rights-protection to a document and specify a Windows Live ID user to consume the content. Use the first procedure, "Ensure that the AD RMS cluster can contact the Windows Live ID service," to ensure that the AD RMS cluster can access the Internet to establish this trust policy.

Use the second procedure, "Check for connectivity to the Microsoft Activation service," to ensure that the Windows Rights Management Services (RMS) client version 1.0 with no service packs can contact the Microsoft Activation service on the Internet.

Use the third procedure, "Ensure that the AD RMS cluster is available on the network," to ensure that AD RMS-enabled clients on an organization's network can access the AD RMS cluster.

To perform these procedures, you must be a member of the local Users group, or you must have been delegated the appropriate authority.

Ensure that the AD RMS cluster can contact the Windows Live ID service

To ensure that the AD RMS cluster can contact the Windows Live ID service:

  1. Log on to the AD RMS server as the AD RMS service account.
  2. Click Start, point to All Programs, and then click Internet Explorer.
  3. In the address bar, type https://certification.drm.microsoft.com, and then type ENTER.

Check for connectivity to the Microsoft Activation service

To check for connectivity to the Microsoft Activation Service:

  1. Log on to a client computer.

  2. Click Start, click All Programs, and then click Internet Explorer.

  3. In the address bar, type https://activation.drm.microsoft.com/activation/activation.asmx, and then press ENTER.

    If the URL resolves to a Web page with the title ActivationWebService Web Service, the activation URL is operating correctly.

    If the URL does not resolve, check to make sure that it is allowed through the network proxy and that the URL is not being blocked by a firewall.

Note: This is valid only for the RMS Client version 1.0 with no service packs. The RMS Client with Service Pack 1 and the RMS Client with Service Pack 2 do not connect to the Microsoft Activation Service.

Ensure that the AD RMS cluster is available on the network

To ensure that the AD RMS cluster is available on the network:

  1. Log on to an AD RMS-enabled client computer.
  2. Click Start, point to All Programs, point to Microsoft Office, and then click Microsoft Office Word 2007.
  3. In the new document type This is a test document.
  4. Click the Microsoft Office Start Button, point to Prepare, point to Restrict Permissions, and then click Restricted Access.
  5. Select the Restrict permissions to this document check box.
  6. Type another AD RMS user's e-mail address in the Read box, and then click OK.
  7. Send this file to the person who was granted access in step 6.
  8. Have this person open the document and verify that he or she cannot do anything else with the document such as print it.

AD RMS Cluster Availability

Active Directory Rights Management Services