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Event ID 78 — Print Migration Registry Access

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Applies To: Windows Server 2008

Print migration registry access relates to the ability of the Printer Migration Wizard or the Printbrm.exe command-line tool to access the local or remote registry during an import or export operation.

Event Details

Product: Windows Operating System
ID: 78
Source: Microsoft-Windows-PrintBRM
Version: 6.0
Symbolic Name: MSG_FAILED_REGISTRY
Message: Printbrm.exe (the Printer Migration Wizard or the command-line tool) could not open registry key %1. Error code %2. This can occur if an important Windows resource (such as the registry) is unavailable, if the Component Object Model (COM) cannot be initialized, or if Printbrn.exe cannot allocate memory. Examine the Windows error returned by this event to determine the cause.

Resolve

Ensure that the local registry is accessible, and optionally restart the server

Make sure that the local registry is accessible, and then restart the server, if necessary. To do this, use the following procedure:

  1. Open the Command Prompt window, and then type the following commands (in this order) at the command prompt: wmicregistry get

  2. Confirm that the **registry get **command reports OK in the Status column.

    If the status listed is not OK and you cannot access the registry by using the regedit command, restart the server. If you cannot do this locally, open the Command Prompt window by using a user account with Server Operator permissions for the remote server, and then type the following command to restart the server remotely (where <servername> is the Universal Naming Convention (UNC) path of the server you want to restart):

    shutdown /m \\<servername> /r /t 0

  3. Retry importing or exporting printers.

Verify

To verify that the Print Migration snap-in can access the registry and import or export printers properly, use one of the following two procedures.

To export printers using the Print Management snap-in, open Print Management and then perform the following steps:

  1. In the Print Management tree, right-click the name of the computer that contains the printer queues that you want to export, and then click Export printers to a file. This starts the Printer Migration Wizard, which you can use to export printers.
  2. Verify that the Printer Migration Wizard reports the following outcome: "The operation completed with no errors."

To export printers by using command-line commands, perform the following steps:

  1. Open the Command Prompt window.
  2. At the command prompt, type the following command: CD %WINDIR%\System32\Spool\Tools
  3. Type the following command, where <servername> is the name of the server from which you want to export printers and <filename> is the name of the printer settings file: Printbrm -s \\<servername> -b f <filename>.printerExport
  4. Confirm that the output of the command states the following: "Successfully finished operation."

For more information about exporting and importing print queues and other settings, see the "Migrate print servers" topic in Print Management Help, or see the following Microsoft Web site: https://go.microsoft.com/fwlink/?LinkId=104870.

Print Migration Registry Access

Printing Infrastructure