Event ID 32026 — Fax Device Availabiltiy

Applies To: Windows Server 2008

After you install the Fax Server role, fax devices are enabled by default for sending, but not for receiving—you must specifically enable them to receive. You can use Fax Service Manager to configure the device settings, including device description and transmission settings, and to monitor the status of devices. For a list of device settings and their possible values, see the technical reference content at https://go.microsoft.com/fwlink/?LinkId=91072.

Event Details

Resolve

Configure a fax device

The Fax service uses a fax device to send and receive faxes. You must configure at least one fax device before you can send and receive faxes. Windows recognizes any newly installed Plug and Play fax devices during service startup. Once a device is installed, restart the Fax service and refresh the display using the section named "Refresh Fax Service Manager." Once the new device appears in Fax Service Manager, use the sections named "Enable a fax device to send" or "Enable a fax device to receive" to configure the fax device.

To configure fax components, you must be a member of the Administrators group or you must have been delegated the appropriate authority.

Refresh Fax Service Manager

Fax Service Manager must be refreshed so that the new fax device appears. To refresh Fax Service Manager, you must restart the Fax service and then refresh the view.

To refresh the display:

1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
2. In the left pane, right-click Fax and then click Stop.
3. In the left pane, right-click Fax and then click Start.
4. Press F5 to refresh the view.
5. Double-click Fax, double-click Devices and Providers, and then click Devices.
6. In the right pane, view the list of devices.

Enable a Fax Device to Send

Fax devices are enabled by default to send, but, if needed, you can enable them manually to send.

To enable a fax device to send:

1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Devices.
3. In the right pane, right-click the device you want to configure, and then click Send.
4. To configure a Transmitting Subscriber Identification (TSID), right-click the device you want to configure, and then click Properties. On the General tab, in Transmitting Subscriber ID (TSID), type a TSID string. This string is limited to 20 characters.

Enable a Fax Device to Receive

You must specifically enable a fax device to receive—it is not enabled by default.

To enable a fax device to receive:

1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Devices.
3. In the right pane, right-click the device you want to configure, and then do one of the following:
   • Click Automatic Answer to enable the fax device to answer calls automatically, and then type a number for the value in Rings before answering. The default number of rings is one (1).
   • Click Manual Answer to enable the fax device to answer calls manually.
4. To configure a Called Subscriber Identification (CSID), right-click the device you want to configure, and then click Properties. On the General tab, in Called Subscriber ID (CSID), type a CSID string. This string is limited to 20 characters.

Verify

To confirm that your fax device is set up properly so that you can send and receive faxes, you should verify that you have a device, the settings for the device are correct, and the device is enabled to send and receive. All fax devices appear in the left pane of Fax Service Manager at Fax\Devices and Providers\Devices. Fax devices and modems are also listed in the Device Manager snap-in.

To verify that a fax device is configured correctly for a fax server:

1. To open Fax Service Manager, click Start, point to Administrative Tools, and then click Fax Service Manager.
2. In the left pane, double-click Fax, double-click Devices and Providers, and then click Devices.
3. Confirm that there are devices listed under Devices.
4. In the right pane, right-click the device and then do the following:
   1. Click Properties, and then confirm that the values for description, Transmitting Subscriber Identification (TSID), and Called Subscriber Identification (CSID) are correct.
   2. Confirm that Send is enabled.
   3. Confirm that either Automatic Answer or Manual Answer is enabled.

Related Management Information

Fax Device Availabiltiy

Fax Server