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Event ID 20097 — RRAS Connection Licenses

  • Article

Applies To: Windows Server 2008 R2

A client access license (CAL) is required for each client device or user that accesses a Windows Server operating system. Per-server connections to a server are allocated on a first-come, first-served basis, and are limited to the number of CALs allocated to the server. A server that is over its licensed connection limit will not accept remote connections.

Event Details

Product: Windows Operating System
ID: 20097
Source: RemoteAccess
Version: 6.1
Symbolic Name: ROUTERLOG_LICENSE_LIMIT_EXCEEDED
Message: A user was unable to connect on port: %1. No more connections can be made to this remote computer because the computer has exceeded its client license limit.

Resolve

Check license number or mode

A CAL is required for each client device or user that accesses a Windows Server operating system. For information about managing and tracking licenses, including Microsoft Volume License Services, see Manage Your Volume Licenses (https://go.microsoft.com/fwlink/?LinkId=96141) and Microsoft Volume License Services (https://go.microsoft.com/fwlink/?LinkId=92143).

Verify

To verify that the remote access server can accept connections, establish a remote access connection from a client computer.

To create a VPN connection:

  1. Click Start, and then click Control Panel.
  2. Click Network and Internet, click Network and Sharing Center, and then click Set up a connection or network.
  3. Click Connect to a workplace, and then click Next.
  4. Complete the steps in the Connect to a Workplace wizard.

To connect to a remote access server:

  1. In Network and Sharing Center, click Manage network connections.
  2. Double-click the VPN connection, and then click Connect.
  3. Verify that the connection was established successfully.

RRAS Connection Licenses

Routing and Remote Access Service Infrastructure