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User Issues when Renewing a Smart Card Certificate

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Applies To: Windows 7, Windows Server 2008 R2

Symptom

The smart card certificates were renewed, but users are not able to use their smart cards to log on to their computers offline.

Cause

The smart card certificates may have been renewed with a different certification authority (CA) or different key. The renewed certificate data is not cached on the client computer.

Resolution

Users must log on to the domain at least once to refresh the offline smart card logon cache.