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Event ID 18 — Remote Desktop Services Availability

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Applies To: Windows Server 2008 R2

The Remote Desktop Session Host role service relies on the Remote Desktop Services service to be running in order to accept remote connections. Remote Desktop also relies on the Remote Desktop Services service in order to support remote connections for administrative purposes.

Event Details

Product: Windows Operating System
ID: 18
Source: Microsoft-Windows-TerminalServices-LocalSessionManager
Version: 6.1
Symbolic Name: EVENT_TS_CONNECTION_MANAGER_CRASHED
Message: Remote Desktop Service is shutdown for unknown reason. Will recover in one minute.

Resolve

Start the Remote Desktop Services service

To resolve this issue, start the Remote Desktop Services service on the computer. If the problem persists, restart the computer.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To start the Remote Desktop Services service:

  1. On the computer, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  3. In the Services pane, right-click Remote Desktop Services, and then click Properties.
  4. On the General tab, ensure that Startup type is set to Automatic. If it is not, click Automatic, and then click Apply.
  5. Under Service status, click Start.
  6. Click OK to close the Remote Desktop Services Properties dialog box.
  7. Confirm that the Status column for the Remote Desktop Services service displays Started.

Verify

To verify that Remote Desktop Services is available, ensure that the Remote Desktop Services service is started.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To verify that the Remote Desktop Services service is started:

  1. On the computer, open the Services snap-in. To open the Services snap-in, click Start, point to Administrative Tools, and then click Services.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  3. In the Services pane, locate Remote Desktop Services.
  4. Confirm that the Status column for the Remote Desktop Services service displays Started.

Remote Desktop Services Availability

Remote Desktop Services