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Event ID 36 — Supported Plug and Play Device Redirection

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Applies To: Windows Server 2008 R2

Remote Desktop Services in Windows Server 2008 R2 includes support for redirection of Windows Portable Devices, specifically media players based on the Media Transfer Protocol (MTP) and digital cameras based on the Picture Transfer Protocol (PTP), as well as devices that use Microsoft Point of Service (POS) for .NET 1.11.

When a user establishes a remote session with a Windows Server 2008 or Windows Server 2008 R2 RD Session Host server, the supported Plug and Play device attached to the user's local computer can be redirected and made available to the user in the remote session.

Event Details

Product: Windows Operating System
ID: 36
Source: Microsoft-Windows-TerminalServices-PnPDevices
Version: 6.1
Symbolic Name: EVENT_NOTIFY_DEVICE_REDIRECT_POLICY_DISABLED
Message: Redirection of additional supported devices is disabled by policy.

Resolve

Change the appropriate configuration or Group Policy setting

To resolve this issue, enable redirection of supported Plug and Play devices by using the Remote Desktop Session Host Configuration tool or by using Group Policy.

Note:  If you want to continue to prevent the redirection of supported Plug and Play devices, no further action is required.

To perform these procedures, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

Change the settings in Remote Desktop Session Host Configuration

To change settings by using Remote Desktop Session Host Configuration:

  1. On the RD Session Host server, open Remote Desktop Session Host Configuration. To open Remote Desktop Session Host Configuration, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Session Host Configuration.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  3. Under Connections, right-click the connection (for example, RDP-Tcp), and then click Properties.
  4. Click the Client Settings tab.
  5. Under Redirection, if the Supported Plug and Play Devices check box is selected, clear the Supported Plug and Play Devices check box.
  6. Click Apply, then click OK.

Change the settings in Group Policy

If the redirection of supported Plug and Play devices has been disabled by using Group Policy, change the Group Policy that is being applied to the RD Session Host server so that supported Plug and Play devices can be redirected.

Redirection of supported Plug and Play devices can be controlled by the following Group Policy settings:

  • The Do not allow supported Plug and Play device redirectionGroup Policy setting. This Group Policy setting is located in Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Device and Resource Redirection. Note that the Group Policy setting will take precedence over the setting configured in Remote Desktop Session Host Configuration.
  • The Group Policy settings located in Computer Configuration\Administrative Templates\System\Device Installation\Device Installation Restrictions.

To configure the Group Policy setting in Active Directory Domain Services (AD DS), use the Group Policy Management Console (GPMC). To configure the Group Policy setting locally on an RD Session Host server, use the Local Group Policy Editor. For more information about configuring Group Policy settings, see either the Local Group Policy Editor Help (https://go.microsoft.com/fwlink/?LinkId=143317) or the GPMC Help (https://go.microsoft.com/fwlink/?LinkId=143867) in the Windows Server 2008 R2 Technical Library.

Verify

To verify that supported Plug and Play device redirection is working properly, use either of the following methods:

Method one

Establish a remote session with the RD Session Host server and check that the redirected device is available and is functioning as expected.

Method two

Check the status of the device by using Device Manager.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To use Device Manager to check the status of the device:

  1. On the RD Session Host server, open Device Manager. To open Device Manager, click Start, click Run, type devmgmt.msc, and then click OK.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Continue.
  3. On the View menu, click Devices by connection.
  4. Locate the device under the User Mode Bus controller node.
  5. Double-click the device and verify that Device status indicates that the device is working properly.

Supported Plug and Play Device Redirection

Remote Desktop Services