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Event ID 1137 — Roaming User Profile Cache Availability

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Applies To: Windows Server 2008 R2

A roaming user profile cache allows you to limit the amount of hard disk space that is used by Remote Desktop Services user profiles. If the roaming user profile cache is not available, Remote Desktop Services cannot limit the amount of hard disk space used by Remote Desktop Services user profiles.

Event Details

Product: Windows Operating System
ID: 1137
Source: Microsoft-Windows-TerminalServices-RemoteConnectionManager
Version: 6.1
Symbolic Name: EVENT_TS_RUP_START_FAILED
Message: The roaming user profile cache manager for Terminal Services could not start. Error Code: %1

Resolve

Install the Remote Desktop Session Host role service

To use the roaming profile cache manager, you must be using an RD Session Host server. To resolve this issue, you must install the Remote Desktop Session Host role service.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To install the Remote Desktop Session Host role service:

  1. Open Server Manager. To open Server Manager, click Start, point to Administrative Tools, and then click Server Manager.
  2. Under Roles Summary, click Add Roles.
  3. On the Before You Begin page of the Add Roles Wizard, click Next.
  4. On the Select Server Roles page, select the Remote Desktop Services check box, and then click Next.
  5. On the Remote Desktop Services page, click Next.
  6. On the Select Role Services page, select the Remote Desktop Session Host check box, and then click Next.
  7. On the Uninstall and Reinstall Applications for Compatibility page, click Next.
  8. On the Specify Authentication for Remote Desktop Session Host page, click Require Network Level Authentication, and then click Next.
  9. On the Specify Licensing page, select the appropriate option, and then click Next.
  10. On the Selelct User Groups Allowed Access To This Remote Deskop Session Host Server page, click Next.
  11. On the Configure Client Experience page, select the appropriate options, and then click Next.
  12. On the Confirm Installation Selections page, ensure that the RD Session Host role service will be installed, and then click Install.
  13. On the Installation Results page, you are prompted to restart the server to finish the installation process. Click Close, and click Yes to restart the server.
  14. After the server restarts and you log on to the computer with the same user account that was used to install the Remote Desktop Session Host role service, confirm that the installation of the RD Session Host role service succeeded, and then click Close to close the RD Session Host configuration window.

 

 

Verify

To verify that the roaming profile cache manager is functioning properly, you must do the following things:

  • Verify that the maximum cache size is a valid value.
  • Verify that the monitoring interval is a valid value.
  • Verify that the Remote Desktop Session Host role service is installed.

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

Verify that the maximum cache size is a valid value

To verify that the ;maximum cache size is a valid value:

  1. On the RD Session Host server, open the Local Group Policy Editor. To open the Local Group Policy Editor, click Start, click Run, type gpedit.msc and then click OK.
  2. Navigate to Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host/Profiles.
  3. Double-click the Limit the size of the entire roaming user profile cache Group Policy setting.
  4. Verify that the value in the Maximum cache size box is between 5 and 10000.

Verify that the monitoring interval is a valid value

To verify that the monitoring interval is a valid value:

  1. On the RD Session Host server, open the Local Group Policy Editor. To open the Local Group Policy Editor, click Start, click Run, type gpedit.msc and then click OK.
  2. Navigate to Computer Configuration/Administrative Templates/Windows Components/Remote Desktop Services/Remote Desktop Session Host/Profiles.
  3. Double-click the Limit the size of the entire roaming user profile cache Group Policy setting.
  4. Verify that the value in the Monitoring interval box is between 15 and 10080.

Verify that the Remote Desktop Session Host role service is installed

To verify that the Remote Desktop Session Host role service is installed:

  1. On the RD Session Host server, click Start, point to Administrative Tools, and then click Server Manager.

  2. Expand Roles, and then click Remote Desktop Services.

    Note: If  Remote Desktop Services is not available under the Roles heading, the Remote Desktop Session Host role service is not installed.

  3. Under the Role Services heading, verify that Installed is shown in the Status column next to Remote Desktop Session Host.

Roaming User Profile Cache Availability

Remote Desktop Services