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Event ID 8197 — Remote Desktop License Server Database Availability

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Applies To: Windows Server 2008 R2

When the Remote Desktop Licensing role service is installed, a database is created in which to hold information about the Remote Desktop Services client access licenses (RDS CALs) that are installed onto the license server.

The location of the RD Licensing database can be specified during the Remote Desktop Licensing role service installation. The database location must be a local folder on the computer on which the Remote Desktop Licensing role service is being installed. By default, the RD Licensing database is located in the %systemroot%\system32\lserver folder, where %systemroot% is the folder in which the operating system is installed, which is, by default, c:\windows. You can confirm the location of the RD Licensing database by using Review Configuration in the Remote Desktop Licensing Manager tool.

Event Details

Product: Windows Operating System
ID: 8197
Source: Microsoft-Windows-TerminalServices-Licensing
Version: 6.1
Symbolic Name: TLS_W_TLSARW_DBPATH_FAIL
Message: The RD Licensing database path could not be set to "%1!s!" during the installation of RD Licensing.
Win32 error code: %2!s!

Resolve

No further action is required because the default database path will be used

During the installation of the Remote Desktop Licensing role service, the path that was specified for the RD Licensing database could not be used. Therefore, RD Licensing will use the default path instead. The default path is %systemroot%\system32\lserver (where %systemroot% is the folder in which the operating system is installed, which is, by default, c:\windows).

When specifying the location of the RD Licensing database during the installation of the Remote Desktop Licensing role service, ensure the following:

  • The path exists.
  • The path is local to the computer on which you are installing the Remote Desktop Licensing role service.
  • You have the required permissions to the path.

Important:  The path to the RD Licensing database cannot be changed after the Remote Desktop Licensing role service has been installed.

Verify

To verify the location of the RD Licensing database, use Review Configuration in the Remote Desktop Licensing Manager tool. By default, the RD Licensing database is located in the %systemroot%\system32\lserver folder (where %systemroot% is the folder in which the operating system is installed, which is, by default, c:\windows).

To perform this procedure, you must have membership in the local Administrators group, or you must have been delegated the appropriate authority.

To verify the location of the database folder:

  1. On the license server, open Remote Desktop Licensing Manager. To open Remote Desktop Licensing Manager, click Start, point to Administrative Tools, point to Remote Desktop Services, and then click Remote Desktop Licensing Manager.
  2. If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click Yes.
  3. In the left pane, click All Servers, click the name of the license server, and then on the Action menu, click Review Configuration.
  4. The database location is listed at the top of the Configuration dialog box.

Use Windows Explorer to navigate to the folder containing the RD Licensing database to confirm its existence and that it contains the tslic.edb file.

Remote Desktop License Server Database Availability

Remote Desktop Services