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Cloud case visibility - Microsoft Engage Center (Services Hub)

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Note

The Cloud Case Visibility feature is currently available only to Digital Native customers who are part of the Private Preview. This feature will not be accessible to Premier and Unified customers. For more information, see Get Ready for Microsoft Engage Center.

Privacy restrictions require consent to show details of support cases created in Microsoft 365 or Azure cloud portals in the Services Hub.

The Services Hub preview Cloud case visibility feature allows you to provide consent for your cloud assets. Once enabled, users with the proper permissions will be able to see their cloud cases and their details within their respective workspaces.

You must provide consent individually for each Microsoft 365 Tenant & Azure subscription.

Prerequisites

For each Azure subscription you want to enable consent on, you need:

  • subscription name
  • subscription ID

For each Microsoft 365 tenant you want to enable consent on, you need:

  • tenant name
  • tenant ID

Navigate to the Cloud case visibility page

  1. Sign in to the Services Hub preview.

  2. In the left sidebar menu, select "Cloud case visibility".

    The Services Hub preview home page.

Change visibility

Select the "Visible" option in the column labeled "Visibility".

This enables you you toggle case visibility on and off for individual cloud assets.

Visibility toggle button.

Add subscriptions

There are many ways you can get a list of your subscriptions, and each organization is different. Follow your organization's process for gathering information about the subscriptions you plan to add.

Note

When you upload a subscription, it automatically enables consent for the subscription. Uploading a duplicate subscription will enable consent and update any changes to the name and asset type.

Add a subscription

  1. Select the button labeled "+ Add Subscription".

    Add subscription button.

  2. Input the subscription ID and name for the subscription you want to add. If you want to add additional subscriptions, select the button labeled "+ Add Subscription" and repeat the process.

    Pane to add subscription I D and name.

  3. When you're ready to save your changes, select "Submit".

    Submit subscription additions button.

  4. View the results.

Add tenants

There are many ways you can get a list of your tenants, and each organization is different. Follow your organization's process for gathering information about the tenants you plan to add.

Note

When you upload a tenant, it automatically enables consent for the tenant. Uploading a duplicate tenant will enable consent and update any changes to the name and asset type.

You can also follow this guide to find the tenant ID associated with your Azure AD Account.

Add a tenant

  1. Select the button labeled "+ Add Tenant".

    Add tenant button.

  2. Input the tenant ID and name for the tenant you want to add. If you want to add additional tenants, select the button labeled “+ Add Tenant and repeat the process.

    Pane to add tenant I D and name.

  3. When you're ready to save your changes, select "Submit".

    Submit tenant additions button.

  4. View the results.

Remove subscriptions and tenants

  1. Locate the column labeled "Actions".

    Actions column.

  2. Hover over the item you want to remove.

  3. Select the three horizontal dots next to the item's "Visible" or "Not visible" status.

    Three dots in a row that you can select.

  4. Select "Delete".

  5. When the dialog box with a warning appears, select "Delete".