Request a production environment
After you've completed the analysis, design and develop, and test phases in the Lifecycle Services methodology, and the go-live assessment has concluded that the project is ready, you can request your production environment.
We recommend that you select a service account, for example a generic user account, as the Admin user of the environments that you deploy. If you use a named user account, you might not be able to access an environment if that user isn't available.
The following are scenarios where the Admin user needs to access an environment:
- First sign in to any environment after initial deployment – In this case, the Admin user is the only user who can access the environment.
- First sign in to a sandbox environment after a database refresh from the production environment – In this case, all user accounts except the Admin account are unable to sign in.
Your production environment should be deployed to the same datacenter where your sandbox environments are deployed.
After you've signed off on the request for the production environment, Microsoft is responsible for deploying the production environment for you. The Microsoft service level agreement (SLA) for deployment of a production environment is 48 hours. The production environment can be deployed at any time within 48 hours after you submit the request, provided that your usage profile doesn't require additional information. You can view the progress of the deployment in Lifecycle Services. Typically, the status of the production environment request remains Queued for a few hours before it's changed to Deploying.
When you submit the deployment request, a service request for the Microsoft Dynamics Service Engineering (DSE) team is automatically created. You can view this service request in the Service requests list in Lifecycle Services. If the DSE team has questions that prevent them from deploying the production environment, they will add a comment to the service request.
For example, the DSE team might ask that you update the subscription estimate or change the datacenter. In some cases, you might have to clear the sign-off from the production deployment request to make changes.
You can clear the sign-off only while the status of the production environment request is Queued. To clear the sign-off, select the Queued button. The status of the request is returned to Configure. You can then make any changes that are required and sign-off again.