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Assets don't appear or aren't as expected in Dynamics 365 Remote Assist

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This article provides a resolution for an issue where the assets don't appear or aren't shown as expected in Microsoft Dynamics 365 Remote Assist.

Symptoms

In the HoloLens app, when you select the Assets tab, the assets aren't as expected or no assets appear.

Cause 1: You might have access to more than one environment with Dynamics 365 Remote Assist installed

Resolution

To solve this issue, follow the steps:

  1. Select Settings > Dynamics 365 environment.
  2. Select the environment.
  3. Select the Assets tab.
  4. Select Retry if you're prompted on the Assets tab.

Cause 2: Asset records aren't created in the environment

Resolution

To solve this issue, follow the steps:

  1. Ensure that the environment you're using has asset records.
  2. Select Retry if you're prompted on the Assets tab.

Cause 3: Asset records are added while Dynamics 365 Remote Assist is open

This issue occurs when asset records are added from a model-driven app while Dynamics 365 Remote Assist is already open on your HoloLens or mobile device.

Resolution

To solve this issue, close the app and reopen it to install the latest updates.