Manage external users in Viva Glint
The Support User role is designed to grant the right permissions to guests, like Microsoft Partners, and allow Microsoft Viva Glint Administrators to quickly audit how many Support users have access to their Viva Glint application. Support users can help with deployment, advanced insights analysis, and complex support tasks.
Important
External support users must be added to Microsoft Entra ID as members with a company email address for your organization before you can add them to to the Viva Glint platform. These users shouldn't be included in your HRIS employee data file.
Add a Support or Partner user
Caution
Don't add support or partner users to the Viva Glint Company Admin role by assigning them in the Microsoft 365 admin center. Users won't be able to successfully log in to Glint.
To add a user:
From the admin dashboard, select the Configuration symbol, then in Employees, choose People.
In the Actions dropdown menu, select Add a Support User.
Enter the First Name, Last Name, and Email on file in Microsoft Entra ID for this user.
The Company Admin User Role is selected by default and grants Support users the required level of access to help in your Viva Glint account.
Note
For Partner users, add the user to the Partner Employees User Role, as well.
Switch the External user toggle to Yes to flag guests in Viva Glint.
Switch the Grant user advanced configuration access setting to Yes to allow Support users access to Advanced Configuration features.
Select Add support user.
Important
Users with access to Advanced Configuration settings can make changes to potentially sensitive areas of your Viva Glint configuration. For an Advanced Configuration overview, see Understand Advanced Configuration options in Viva Glint.
Remove a Support or Partner user
When a guest no longer needs access to your Viva Glint account:
From the admin dashboard, select the Configuration symbol, then in Employees, choose People.
In the Search People field, enter the first and last name or email address of the user.
In the search results, select the desired user.
On the user's profile, select Actions and then Delete User.
In the dialog, select Delete User.
Note
This cannot be undone.