LINEAGENTSTATE_ Constants

The LINEAGENTSTATE_ constants describe the state of an agent on an address.

LINEAGENTSTATE_BUSYACD

The agent is busy handling a call routed from an ACD queue.

LINEAGENTSTATE_BUSYINCOMING

The agent is busy handling an incoming call that was not transferred to the agent from an ACD queue in which the agent is logged in.

LINEAGENTSTATE_BUSYOTHER

The agent is busy handling another type of call, such as an outgoing personal call not transferred to the agent by a predictive dialer. This value can also be used when the agent is known to be busy on a call but the type of call is unknown.

LINEAGENTSTATE_BUSYOUTBOUND

The agent is busy handling an outgoing call, such as one routed from a predictive dialing queue.

LINEAGENTSTATE_LOGGEDOFF

No agent is logged in on the address.

LINEAGENTSTATE_NOTREADY

The agent is logged in, but occupied with a task other than serving a call (such as on a break). No additional calls should be routed to the agent.

LINEAGENTSTATE_READY

The agent is ready to accept calls.

LINEAGENTSTATE_UNAVAIL

The agent state is unknown and will never become known. In LINEADDRESSSTATUS, this condition can also be represented by the dwAgentState member being set to 0.

LINEAGENTSTATE_UNKNOWN

The agent state is currently unknown, but may become known later. This can be a transitional state when a line or address is first opened.

LINEAGENTSTATE_WORKINGAFTERCALL

The agent has completed the preceding call, but is still occupied with work related to that call. The agent should not receive additional calls.

Remarks

The upper 16 bits of this set of constants are reserved for device-specific extensions.

Requirements