LINEQUEUEINFO structure (tapi.h)
The LINEQUEUEINFO structure provides information about a queue on a line device. The lineGetQueueInfo function returns the LINEQUEUEINFO structure. This structure requires TAPI 3.0 version negotiation.
Syntax
typedef struct linequeueinfo_tag {
DWORD dwTotalSize;
DWORD dwNeededSize;
DWORD dwUsedSize;
DWORD dwMeasurementPeriod;
DWORD dwTotalCallsQueued;
DWORD dwCurrentCallsQueued;
DWORD dwTotalCallsAbandoned;
DWORD dwTotalCallsFlowedIn;
DWORD dwTotalCallsFlowedOut;
DWORD dwLongestEverWaitTime;
DWORD dwCurrentLongestWaitTime;
DWORD dwAverageWaitTime;
DWORD dwFinalDisposition;
} LINEQUEUEINFO, *LPLINEQUEUEINFO;
Members
dwTotalSize
Total size allocated to this structure, in bytes.
dwNeededSize
Size needed to hold all the information requested, in bytes.
dwUsedSize
Size of the portion of this structure that contains useful information, in bytes.
dwMeasurementPeriod
Period for which the switch or implementation stores and calculates information, in seconds. For example, dwTotalCallsAbandoned holds the number of abandoned calls; dwMeasurementPeriod would indicate if this value referenced the calls queued in an hour, day, or month, for example.
dwTotalCallsQueued
Total number of incoming calls for this queue during this measurement period.
dwCurrentCallsQueued
Number of incoming calls currently waiting.
dwTotalCallsAbandoned
Number of abandoned calls during this measurement period.
dwTotalCallsFlowedIn
Total number of calls that flowed into this queue (passed down from another queue or ACD group) during this measurement period.
dwTotalCallsFlowedOut
Total number of calls that flowed out of this queue (passed down to another queue or ACD group) during this measurement period.
dwLongestEverWaitTime
Longest time any call has waited in queue, in seconds.
dwCurrentLongestWaitTime
Longest time that a current call (call still in queue) has been waiting, in seconds.
dwAverageWaitTime
Average time that a call has waited in queue, in seconds.
dwFinalDisposition
Final disposition of the queue.
Requirements
| Requirement | Value |
|---|---|
| Header | tapi.h |