ITAgentEvent interface (tapi3.h)
The ITAgentEvent interface contains methods that retrieve the description of agent events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENT, the method's pEvent parameter is an IDispatch pointer for the ITAgentEvent interface. The methods of this interface can be used to retrieve information concerning the agent event that has occurred.
See About Call Center Controls for additional information on agents.
Note You must call the
ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_AGENT event to enable reception of agent events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the
Events overview.
Inheritance
The ITAgentEvent interface inherits from the IDispatch interface. ITAgentEvent also has these types of members:
Methods
The ITAgentEvent interface has these methods.
| ITAgentEvent::get_Agent The ITAgentEvent::get_Agent method (tapi3.h) gets the interface for the agent on which the event occurred. |
| ITAgentEvent::get_Event The ITAgentEvent::get_Event method (tapi3.h) gets an AGENT_EVENT descriptor of the event that occurred. |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3.h (include Tapi3.h) |