Resolved issues in Windows 11, version 24H2

Find information on recently resolved issues for Windows 11, version 24H2. To find a specific issue, use the search function on your browser (CTRL + F for Microsoft Edge). For immediate help with Windows update issues, click here if you are using a Windows device to open the Get Help app or go to support.microsoft.com. Follow @WindowsUpdate on X for Windows release health updates. If you are an IT administrator and want to programmatically get information from this page, use the Windows Updates API in Microsoft Graph.

Resolved issues

Issue details

December 2024

Chinese tax filing or government-use applications might experience issues

Devices which have installed certain Chinese data applications might experience issues installing or running Windows 11, version 24H2.

These issues might be observed where certain Chinese tax filing or government-use applications are installed. The issue results from integrated software which is installed alongside these applications. Although the integrated software is not commonly installed independently, several different applications contain this integrated software. This means issues might be triggered by multiple different applications.

Affected devices might display a blue screen with an error message during the process of upgrading to Windows 11, version 24H2. As a result, installation fails.

If the installation is successful, other issues might occur on the device at a later time, such as:

• ​A blue screen with an error message is displayed following completion of upgrade processes
• ​The device might automatically revert to a previous version of Windows
• ​Notable reliability or performance issues can occur during regular use

To safeguard your update experience, we have applied a compatibility hold on devices which use the integrated software described above. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54653508.

Resolution: A new version of the software has been made available, which resolves this issue. Devices experiencing this issue will need to update to the latest version of their software prior to updating to Windows 11, version 24H2. Additionally, a standalone installer is available for the drivers involved in this issue. Detailed steps can be found from the developer’s site, here: https://lm.virbox.com/product/7.html.

If your device still encounters this safeguard hold 48 hours after updating the software or related drivers, you will need to contact the developer for more information on the necessary software or drivers.

The safeguard hold has been removed as of December 11, 2024, for devices with the updated software. After updating the software or the related drivers, you should be able to upgrade to Windows 11, version 24H2. Eligible devices without other safeguard holds can install this version via the Windows Update release channel as this version is gradually being rolled out. Note that it may take up to 48 hours for the upgrade to be offered. Restarting your device might expedite the process.

Affected platforms:

• ​Client: Windows 11, version 24H2
• ​Server: None

Outlook might fail to start with Google Workspace Sync for Microsoft Outlook

After installing Windows 11, version 24H2, you might experience issues while starting Microsoft Outlook if you are using Google Workspace Sync. You might observe that Microsoft Outlook fails to start, and you are unable to uninstall or reinstall Google Workspace Sync. Resulting from this issue you will observe an error which begins with ‘Cannot Start Microsoft Outlook. Cannot Open the Outlook Window. The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service’.

Google Workspace Sync for Microsoft Outlook (GWSMO) is a tool that allows users to

manage their Google Workspace emails, calendar events, contacts, notes, and tasks directly in Microsoft Outlook. This integration helps users who prefer using Outlook to access and manage their Google Workspace data seamlessly.

To safeguard your update experience, we have applied a compatibility hold on devices using Google Workspace Sync. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54318776.

Resolution: Devices which are encountering this issue will need to install the latest version of Google Workspace Sync prior to updating to Windows 11, version 24H2. This issue is resolved by installing the latest version of Google Workspace Sync(4.3.68.0).

If your device still encounters this safeguard hold 48 hours after updating to the latest version of the application, you will need to contact Google Workspace Support for more information on the resolution.

Note: If you are trying to install Windows 11, version 24H2 through the media creation tool, you will be able to proceed with the installation after you follow the instructions in the UI that is presented during the installation.

Affected platforms:

• ​Client: Windows 11, version 24H2
• ​Server: None

November 2024

USB devices that support eSCL scan protocol may not be discoverable

After installing Windows 11, version 24H2, you might experience issues discovering USB connected devices that support the eSCL (eScanner Communication Language) scan protocol. You might observe that your device does not discover the USB connected peripheral and the device discovery does not complete. This issue primarily affects USB-connected multifunction devices or standalone scanners that support scan functionality and the eSCL protocol.

eSCL is a driverless scanning protocol designed for networked scanners. It enables driverless scanning over a network (Ethernet, Wi-Fi) and USB connections. This issue is caused due to the device not switching out of eSCL mode to USB mode, which allows the scanner drivers to be matched. 

To safeguard your update experience, we have applied a compatibility hold on devices connected to a USB device that supports the eSCL scan protocol. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 54762729.

Please note that this safeguard applies not only to scanners but also applies to other devices connected over an eSCL protocol such as printers, fax machines, modems, and network devices.

Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved. 

Resolution: This issue was resolved by Windows updates released December 10, 2024 (KB5048667), and later. We recommend you install the latest security update for your device as it contains important improvements and issue resolutions, including this one.

The safeguard hold (ID 54762729) that was previously in place for this issue will be lifted in the coming days. Note that, once you install the Windows update addressing this issue, it may take up to 48 hours for the Windows 11, version 24H2 update to be offered via Windows Update. Restarting your device might expedite the process.

Affected platforms:

• ​Client: Windows 11, version 24H2
• ​Server: None

October 2024

Task Manager’s menu shows apps and processes with zero count

After installing the October 2024 non-security preview update (KB5044384), users will encounter an issue where Apps, Background Processes, and Windows Processes in Task Manager display a count of zero, despite having active applications running. This issue appears specifically on the Processes page when the "Group by Type" view is enabled.

Normally, Task Manager displays the count of processes next to each group name (e.g., Apps, Background processes), providing users with a quick view of active processes. However, due to this issue, Task Manager instead shows (0) for each group, regardless of the actual number of running processes.

Resolution: This issue was resolved by Windows updates released November 12, 2024 (KB5046617), and later. We recommend you install the latest security update for your device as it contains important improvements and issue resolutions, including this one. 

Affected platforms:

• ​Client: Windows 11, version 24H2
• ​Server: None

Voicemeeter app might unexpectedly close causing a blue screen exception error

After installing Windows 11, version 24H2, you might experience issues with your device if you are running the Voicemeeter application. While using the Voicemeeter application, you might observe that your device encounters a blue screen with an error message indicating a MEMORY MANAGEMENT error.

Note: This issue is caused due to the incompatibility of VoiceMeeter’s driver with the latest Memory manager.

To safeguard your update experience, we have applied a compatibility hold on devices using this application. These devices will not be offered to install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 53794850.

Resolution: Devices which are encountering this issue will need to install the latest version of Voicemeeter application prior to updating to Windows 11, version 24H2. This issue is resolved by installing the latest version (1.1.1.8 or 2.1.1.8 or 3.1.1.8) of the Voicemeeter application which includes the updated vbvoicemeetervaio64_win10.sys driver version (3.3.1.9). The detailed steps for installing the app are listed in the Voicemeeter information / quick start guide. 

If your device still encounters this safeguard hold 48 hours after updating your drivers, you will need to contact VB-Audio for more information on the necessary drivers.

The safeguard hold has been removed as of November 5, 2024, for devices with the updated app. After updating the Voicemeeter application to the latest version (1.1.1.8 or 2.1.1.8 or 3.1.1.8), you should be able to upgrade to Windows 11, version 24H2. Eligible devices without other safeguard holds can install this version via the Windows Update release channel as this version is gradually being rolled out. Note that it may take up to 48 hours for the upgrade to be offered. Restarting your device might expedite the process.

Note: If you are trying to install Windows 11, version 24H2 through the media creation tool, you will be able to proceed with the installation after you follow the instructions in the UI that is presented during the installation.

Affected platforms:

• ​Client: Windows 11, version 24H2
• ​Server: None

September 2024

Fingerprint sensors might experience problems after a device is locked

After installing Windows 11, version 24H2, certain devices might experience problems with fingerprint sensors. For these devices, the sensors can become unresponsive after locking the device. Resulting from this issue, Windows Hello fingerprint can't be used to authenticate, and users will need to unlock or log in to the device via a different method.

Only a limited set of devices are affected by this issue.

To safeguard your update experience, we have applied a compatibility hold on device models affected by this issue. These devices will not be offered or install Windows 11, version 24H2 via the Windows Update release channel. IT administrators using Windows Update for Business reports can check this issue using its safeguard ID: 52796844.

Important: We recommend that you do not attempt to manually update to version 24H2 using the Windows 11 Installation Assistant or the media creation tool until this issue has been resolved.

Resolution: This issue was resolved with Windows updates released October 8, 2024 (KB5044284) or later. We recommend you install the latest security update for your device as it contains important improvements and issue resolutions, including this one.

The safeguard hold has been removed as of November 8, 2024. Eligible devices with no other safeguard hold should now be able to install Windows 11, version 24H2 via the Windows Update release channel. Please note, it can take up to 48 hours before the update to Windows 11, version 24H2 is offered. Restarting your device might help it offer faster.

Affected platforms:

• ​Client: Windows 11, version 24H2
• ​Server: None

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