AGENT_EVENT enumeration (tapi3.h)
The AGENT_EVENT enum describes agent events. The ITAgentEvent::get_Event method returns a member of this enum to indicate the type of agent event that occurred.
Syntax
typedef enum AGENT_EVENT {
AE_NOT_READY = 0,
AE_READY,
AE_BUSY_ACD,
AE_BUSY_INCOMING,
AE_BUSY_OUTGOING,
AE_UNKNOWN
} ;
Constants
AE_NOT_READYValue: 0 The agent is unable to handle calls. |
AE_READYThe agent is able to handle calls. |
AE_BUSY_ACDThe agent is active handling an ACD call. |
AE_BUSY_INCOMINGThe agent is active handling an incoming non-ACD call. |
AE_BUSY_OUTGOINGThe agent is active handling an outgoing non-ACD call. |
AE_UNKNOWNUnknown state. |
Requirements
| Requirement | Value |
|---|---|
| Header | tapi3.h (include Tapi3.h) |