ITAgent::get_TotalACDTalkTime method (tapi3.h)
The get_TotalACDTalkTime gets the number of seconds spent talking in ACD calls by this agent (across all sessions).
The measurement period over which this information is calculated is switch- and/or implementation-specific. (See get_MeasurementPeriod.)
Syntax
HRESULT get_TotalACDTalkTime(
[out] long *plTalkTime
);
Parameters
[out] plTalkTime
Total talk time.
Return value
This method can return one of these values.
| Return code | Description |
|---|---|
|
Method succeeded. |
|
The plTalkTime parameter is not a valid pointer. |
|
Insufficient memory exists to perform the operation. |
|
The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes. |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3.h (include Tapi3.h) |
| Library | Uuid.lib |
| DLL | Tapi3.dll |