ITAgentSession::get_AverageTalkTime method (tapi3.h)
The get_AverageTalkTime method gets the average time (in seconds) spent talking per ACD call, during this agent session (by this agent).
Syntax
HRESULT get_AverageTalkTime(
[out] long *plTalkTime
);
Parameters
[out] plTalkTime
Average talk time.
Return value
This method can return one of these values.
| Return code | Description |
|---|---|
|
Method succeeded. |
|
Insufficient memory exists to perform the operation. |
|
The plTalkTime parameter is not a valid pointer. |
|
See lineGetAgentSessionInfo for error codes returned from this TAPI 2.1 function. |
|
The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes. |
Remarks
This method wraps the TAPI 2.1 lineGetAgentSessionInfo function.
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3.h (include Tapi3.h) |
| Library | Uuid.lib |
| DLL | Tapi3.dll |