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ITAgentSession::get_TotalCallTime method (tapi3.h)

  • Article

The get_TotalCallTime method gets the number of seconds spent on ACD calls during this agent session (by this agent). This value includes the time spent on the phone plus wrap-up time.

Syntax

HRESULT get_TotalCallTime(
  [out] long *plCallTime
);

Parameters

[out] plCallTime

Pointer to total call time.

Return value

This method can return one of these values.

Return code Description
S_OK
 Method succeeded.
E_OUTOFMEMORY
 Insufficient memory exists to perform the operation.
E_POINTER
 The plCallTime parameter is not a valid pointer.
LINEERR_
 See lineGetAgentSessionInfo for error codes returned from this TAPI 2.1 function.
TAPI_E_TIMEOUT
 The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes.

Remarks

This method wraps the TAPI 2.1 lineGetAgentSessionInfo function.

Requirements

Requirement Value
Target Platform Windows
Header tapi3.h (include Tapi3.h)
Library Uuid.lib
DLL Tapi3.dll

See also

ITAgentSession

lineGetAgentSessionInfo