AGENT_SESSION_STATE enumeration (tapi3cc.h)

This AGENT_SESSION_STATE enum defines the agent session indicators used by the ITAgentSession::get_State and the ITAgentSession::put_State methods.

Syntax

typedef enum AGENT_SESSION_STATE {
  ASST_NOT_READY = 0,
  ASST_READY,
  ASST_BUSY_ON_CALL,
  ASST_BUSY_WRAPUP,
  ASST_SESSION_ENDED
} ;


`ASST_NOT_READY` Value: 0 The agent is unable to handle calls for this session.
`ASST_READY` The agent is able to handle calls for this session.
`ASST_BUSY_ON_CALL` The agent is active in this session handling an ACD call.
`ASST_BUSY_WRAPUP` The agent is active in this session handling the wrap-up of an ACD call.
`ASST_SESSION_ENDED` The session has completed.

Following is a table of all valid AgentSession state transitions.

From state	To state
ASST_NOT_READY	ASST_READY ASST_SESSION_ENDED
ASST_READY	ASST_BUSY_ON_CALL ASST_NOT_READY ASST_SESSION_ENDED
ASST_BUSY_ON_CALL	ASST_BUSY_WRAPUP ASST_READY ASST_NOT_READY ASST_SESSION_ENDED
ASST_BUSY_WRAPUP	ASST_READY ASST_NOT_READY ASST_SESSION_ENDED

Requirement	Value
Header	tapi3cc.h (include Tapi3.h)