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ITAgentSession::get_AverageCallTime method (tapi3cc.h)

  • Article

The get_AverageCallTime method gets the average time (in seconds) spent per ACD call during this agent session. This value includes the time spent on the phone plus wrap-up time.

Syntax

HRESULT get_AverageCallTime(
  [out] long *plCallTime
);

Parameters

[out] plCallTime

Pointer to the average call time.

Return value

This method can return one of these values.

Return code Description
S_OK
 Method succeeded.
E_OUTOFMEMORY
 Insufficient memory exists to perform the operation.
E_POINTER
 The plCallTime parameter is not a valid pointer.
LINEERR_
 See lineGetAgentSessionInfo for error codes returned from this TAPI 2.1 function.
TAPI_E_TIMEOUT
 The operation failed because the TAPI 3 DLL timed it out. The timeout interval is two minutes.

Remarks

This method wraps the TAPI 2.1 lineGetAgentSessionInfo function.

Requirements

Requirement Value
Target Platform Windows
Header tapi3cc.h (include Tapi3.h)
Library Uuid.lib
DLL Tapi3.dll

See also

ITAgentSession

lineGetAgentSessionInfo