ITAgentHandlerEvent interface (tapi3cc.h)
The ITAgentHandlerEvent interface contains methods that retrieve the description of agent handler events. When the application's implementation of the ITTAPIEventNotification::Event method indicates a TAPI_EVENT equal to TE_AGENTHANDLER, the method's pEvent parameter is an IDispatch pointer for the ITAgentHandlerEvent interface. The methods of this interface can be used to retrieve information concerning the agent handler change that has occurred.
See About Call Center Controls for additional information.
Note You must call the
ITTAPI::put_EventFilter method and set an event filter mask that includes the TE_AGENTHANDLER event to enable reception of agent handler events. If you do not call ITTAPI::put_EventFilter, your application will not receive any events. For more information, see the
Events overview.
Inheritance
The ITAgentHandlerEvent interface inherits from the IDispatch interface. ITAgentHandlerEvent also has these types of members:
Methods
The ITAgentHandlerEvent interface has these methods.
| ITAgentHandlerEvent::get_AgentHandler The ITAgentHandlerEvent::get_AgentHandler method (tapi3cc.h) gets the ITAgentHandler interface pointer. |
| ITAgentHandlerEvent::get_Event The ITAgentHandlerEvent::get_Event method (tapi3cc.h) gets the description for the event that has occurred. (ITAgentHandlerEvent.get_Event) |
Requirements
| Requirement | Value |
|---|---|
| Target Platform | Windows |
| Header | tapi3cc.h (include Tapi3.h) |